Team Leader

1 week ago

Sydney Central Business District, Australia EML Full time

**Team Leader**:
NSW - Sydney CBD CTP Full Time

EML is a leading **Personal Injury Claims Management** and **Workers Compensation** business. Our goal is to help people get their lives back through **ongoing support during their recovery journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

The Team Leader role underpins the sustainability and growth of EML through the management of CTP Personal Injury Claims.

The Team Leader’s remit includes leading and supporting a team of employee’s in developing the most effective return to work, return to life and recovery strategies and to deliver the right customer experience for CTP Claimant’s as per the legislative requirements and Performance Measures.

This will be a **Permanent** position based in the **Sydney **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Ensure team members achieve performance and KPI targets as set out under the BU performance framework.
- Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Oversight of team budget expenditure, if required.
- Effectively manage team resources and priorities.
- Ensuring appropriate strategies are in place to maximise performance outcomes and meet the needs of our customers.

**ABOUT YOU**
- Demonstrated experience in a similar leadership role, Leading NSW CTP Case Managers and working within in in a fast-paced business environment.
- Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health advantageous.
- Minimum intermediate proficiency in Microsoft office suite.
- Ability to satisfy a National Police Check.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

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