CRM & Data Lead

2 days ago

Richmond, Australia CBM Australia Full time

CBM Australia is Christian international development organisation with a focus on disability. CBM has more than 115 years’ experience developing proven community-based programs that help millions of people with disabilities benefit from real and lasting change. We work alongside people with disabilities living in the world’s poorest places to fight poverty and exclusion, and transform lives.

**Organisational Vision**:
An inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

**Organisational Mission**:
Fighting to end the cycle of poverty and disability.

**Departmental objective**:
A more diverse and growing number of individual Australians and organisations are inspired to join with us in advancing the rights of people with disabilities in the poorest communities.

**Purpose of role**:
The CRM & Data Lead will manage key Phoenix/CRM audience and fundraising database activities, identify new opportunities, provide quality control, data analytics and manage data projects. The position is responsible for reporting and collaborating across the organisation to ensure strong data is provided for income-generation and performance.

**Level of direction or supervision**:
This position works with a high degree of autonomy and reports to the Head of Audience Data, Insights and Performance. In this role you will be accountable for quality of data provided for activities, for identifying new opportunities and improving data hygiene, quality control and work efficiencies. This role also leads the functional supervision of data volunteers. The role is a key player in the Public Engagement (PE) strategic projects as a data SME.

**Key working relationships**:
Head of Audience Data, Insights and Performance; Data Analyst; CRM Solution Architect; Supporter Relations Team Lead; Fundraising & Marketing team; Donation processing and administration (Finance); Volunteer Coordinator; CRM Users

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