Customer Insights and Voc Specialist

**Work options**: Flexible
- Opportunities to work flexibly at all stages of your career
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**About the role**

We are looking for a Customer Insights and VoC Specialist to drive our customer experience improvement efforts. This role involves consolidating data sources, creating new Voice of the Customer surveys, and generating insights to address knowledge gaps across the customer journey. As a new position, it offers potential for growth and evolution within the team.

Additionally, you will drive the customer experience agenda and deliver key insights and innovation projects for our paints business. This includes working closely with Brand, Innovation, Category, and Sales teams to advance all categories.

To succeed, you will partner with external agencies to manage our continuous research programs, assess performance, and identify opportunities to enhance and refine our marketing strategies.

We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you.

**Responsibilities**
- Centralize and summarize all customer experience data from trade and retail businesses
- Identify knowledge gaps and create or optimize research to address them
- Analyze customer experience data to support strategic planning and address ad hoc requests
- Coordinate the Dulux empathy program to enhance empathy skills and improve business decision-making
- Deliver impactful consumer insights independently and with external agencies on key research programs

**Benefits**
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Skills & Experience**
- Experience and passion for VoC, consumer insights, or market research roles
- Strong skills in stakeholder management, influencing, and project handling
- Proficient in qualitative and quantitative research, with expertise in data analysis tools like Q, SPSS, and Power BI
- Excellent reporting skills, with a talent for insightful storytelling and experience managing online communities
- Proven experience in running consumer empathy programs within fast-paced environments

**Why DuluxGroup?**

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our **Dulux Paints and Coatings** business. **Dulux Paints and Coatings** is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

**_ Applicants must have sufficient working rights for this role_**.

**How to apply**

Video