Energy Credit Specialist

Salary + annual bonus + performance based reviews
- CBD location, 5 min walk from Parliament station
- Melbourne based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

As an Energy Credit Specialist, you’ll conduct respectful, efficient, and effective debt minimisation activities. Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business. You’ll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.

**Responsibilities**
- Credit solution activities including but not limited to: de-energisation assessments & re-energisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
- As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
- Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups

**Skills required**
- You’re a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
- Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.

**Benefits**
- 3 week training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Katrina Spence - 03 9659 8120, quote Requisition ID: 84674

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.