
Head of Credit
6 days ago
Senior leadership position in our Consumer & Property team
- High profile, business critical role
- Melbourne based
**Working for us**
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
**About the role**
Working as a senior leader in the Consumer & Property team, you’ll be at the heart of everything we do, with your primary responsibility to deliver exceptional customer experiences working with our customers and leading teams of our people.
This role is an integral part of the business, managing the Retail debt book and leading credit strategy and operations teams in driving collections outcomes and market-leading bad and doubtful debts performance. It requires strong commercial acumen, a deep understanding of the consumer base, customer behaviour, the competitive market, and regulatory requirements, as well as a data-driven, analytical approach, and compliance mindset.
Key responsibilities include;
- Lead the development of credit and collections strategy
- Lead the operational execution of the credit and collections strategy, including direct management of Energy Credit Specialists responsible for collecting complex aged debt
- Prioritising internal resources to maximise results across internal/external activities to maximise value opportunities across all products and segments
- Provide thought leadership, coaching and support to the Consumer and Business Operations and Sales teams to drive improved collections performance. Support the Operations teams to have the capacity, capability and reporting to manage debt and collections/payment activity.
- Establish and maintain reporting that ensures prompt operational response to performance variations.
- Achieve market-leading bad and doubtful debts performance (circa 1% or below)
- Continuously improve credit and collections functionality (including hardship management) within Retail systems, including contributing to development of the global Kraken collections solution
- Contribute to the Retail Hardship policy, develop, and execute strategies to assist customers in hardship and manage the hardship debt book
- Ensure all activities are compliant with all relevant National and State compliance and regulatory requirements, as well as Origin’s standards and expectations of customer experience
**About you**
You will have experience managing internal stakeholders, external relationships, and contractors critical to customer experience and business objectives. You will have a continuous improvement focus to drive outcomes and demonstrate the ability to develop metrics and reporting and create a risk and compliance culture.
More about you
- 5 - 10+ years’ experience including experience leading leaders of leaders
- Significant proven experience in energy industry or other utilities/telecommunications/banking industries
- Degree qualified (e.g. Business, Sales & Marketing, information technology)
- Exceptional and in-depth stakeholder management, influencing and negotiating skills
- Strong problem-solving skills with the ability to diagnose root causes and identify sustainable solutions
- Exceptional business and commercial acumen, demonstrated understanding of issues associated with management of customer segments
- Strategic thought leadership, demonstrated ability to facilitate innovation, develop strategies and plans and implement new ideas
- Demonstrated ability to make decisions quickly, implement change effectively, and deal with uncertainty and ambiguity
**Origin - Where good change happens**
At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.
If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
**A great team to join**
It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.
Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.
As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.
**Origin. Good energy**
-
Head Of Wholesale Credit
3 weeks ago
Melbourne, Victoria, Australia Absa Bank Full timeTime left to apply End Date: September 1, 2025 (6 days left to apply)job requisition id R-15977954 Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting...
-
Head of Mortgage Credit
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Make a genuine difference through the work you do helping more people buy and own their own home, while managing risk/reward trade-offs**: - **Lead a collaborative, inclusive and high-performing team**: - **Lead the team who are encouraged to experiment and find out how to...
-
Head Of Mortgage Credit
1 week ago
Melbourne, Victoria, Australia Nab - National Australia Bank Full time**Work type**: Permanent Full time**Location**: VIC- Melbourne CBD- **Make a genuine difference through the work you do helping more people buy and own their own home, while managing risk/reward trade-offs**:- **Lead a collaborative, inclusive and high-performing team**:- **Lead the team who are encouraged to experiment and find out how to excel****It's more...
-
Head Of Credit Risk
2 weeks ago
Melbourne, Victoria, Australia Nab - National Australia Bank Full time**Work type**: Permanent Full time**Location**: NSW- Sydney CBD, NSW- Sydney inner, VIC- Melbourne CBD, VIC- Melbourne inner- **Use your expertise to drive positive outcomes for our customers**:- **A senior leadership role where you'll inspire and energise your team while driving strategic outcomes**:- **Be supported to grow your career at NAB****It's more...
-
Credit Analyst
1 day ago
Melbourne, Victoria, Australia Craft Financial Full time $90,000 per yearJoin a brokerage that does things differentlyPosition: Experienced Credit Analyst / Para Broker.Salary: $90K FTE + Super (pro rata for part-time hours).Employment Type: Part-Time (30 hours per week).Location: Fully Remote (Australia based).About UsCraft Financial is a fast paced Melbourne brokerage specialising in property investors and self employed...
-
Ar/credit Supervisor
4 days ago
Melbourne, Australia Engage Talent Pty Ltd Full time**The Company** Our client, a household and instantly recognised brand has been a global leader in their industry for over 100 years providing world class products & service to their extensive client base all over the world. With the Australian business expanding & due to a recent restructure, they are looking for a Credit/AR Supervisor to join the business....
-
Credit Analyst
2 days ago
Melbourne, Australia Bank of Melbourne Full time**Great opportunity in our Property Portfolio Management team**: - **VIC location**: - **Join a team of high performing Credit Analysts and Senior Credit Analysts in our Commercial Banking segment** **How will I help?** The Credit Analyst is an important role within the Property Portfolio Management team in Commercial Banking and is critical to achieving...
-
Credit Specialist
2 days ago
Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full timeWe are looking for an experienced **Credit Specialist** to join our team Reporting to Head of Customer Operations, you will be the first point of contact for any credit queries, managing Flo's credit risks and optimising the accounts receivable process to improve cash flow and minimise bad debts. This role requires a strategic approach to financial...
-
Corporate Dealer, Credit and Wholesale
2 weeks ago
Melbourne, Australia Mercedes-Benz Financial Services Australia Full time**Aufgaben**: - Corporate, Dealer Credit and Wholesale Administration Manager - At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that dealers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of...
-
Underwriter/ Credit Analyst
2 days ago
Melbourne, Australia Moula Full time**About us**: Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions across lending and payments, we empower businesses to access capital without using assets. We've developed a unique platform that will analyse a business' data, making the process simple, fast and friendly. With our ‘heads...