Credit & Collections Strategist

Flexible work arrangements available
- Salary + annual bonus + yearly performance reviews
- Melbourne/Adelaide based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

In Origin Retail, the Credit & Collections strategy team plays a pivotal part in developing the necessary capabilities for credit collections and payments within the Kraken platform. Your responsibilities will encompass a broad range of activities, starting from the strategic design phase all the way through to building, testing, and evolving the Kraken platform.

Collaborating closely with various stakeholders across the business, including Credit Energy Specialists, Energy Specialists, Developers, and working groups, you will contribute to enhancing credit collection processes and continuously improving our operations. Your expertise in credit strategy will serve as a valuable resource in shaping our approach.

**Key responsibilities**
- Develop and implement strategic plans to effectively reduce debt levels, employing innovative approaches and best practices to achieve tangible results.
- Work in an agile manner, concurrently handling multiple work streams to support compliance and business requirements. Contribute to multiple projects by completing and updating project documentation, managing scope, adjusting schedules when necessary, prioritizing tasks, and effectively managing internal and external relationships.
- Drive process design changes through comprehensive analysis, focusing on quality improvement, data management, and recommending process improvements or re-engineering. Collaborate with internal and external stakeholders to align systems with long-term business strategies.
- Support the implementation of business solutions by identifying needs, testing new functionality, monitoring progress and results, recognizing improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.

**Skills & Experience**
- 2+ years working across projects, process improvement, systems implementations / changes.
- Understanding of Tableau or SQL for generating insightful reports. Skilled in extracting and manipulating data using SQL code & optimizing queries for performance.
- Proficiency in project management tools i.e., confluence, process maps, and Miro
- Credit strategy development and implementation across the complex collections journey

**Benefits**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Allison Wright - 03 9659 8120, quote Requisition ID: 84519

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, pres