Front Desk Officer

2 days ago

South Melbourne, Australia Starwood Group Full time

Are you a hospitality student/professional ready to transition your service skills into an exciting and professional career?

We are looking for a personable, proactive, and organised Front Desk Attendants (Service Coordinators) to join our growing team.

About the Role

This is a front-facing, concierge-style role that goes beyond reception duties. You will be the first point of contact for stakeholders, contractors, and visitors, ensuring smooth day-to-day operations of high-end residential towers.

Your Key Responsibilities Will Include:

- Greeting and assisting residents, new occupants, and guests with professionalism and care
- Coordinating maintenance tasks and liaising with contractors
- Managing building access, visitor logs, and key/fob security
- Conducting daily building walkthroughs and incident reporting
- Responding to enquiries, logging complaints, and ensuring timely resolution
- Assisting with emergency coordination and OH&S compliance
- Booking and monitoring building amenities, deliveries, and move-ins
- Maintaining concierge presence and presentation across various sites.

You Bring:

- A hospitality or customer service qualification (ideal for recent hospitality graduates)
- Strong communication and people skills
- High attention to detail and ability to handle multiple priorities

What We Offer:

- Stable employment with growth opportunities
- Supportive and dynamic team culture
- A foot in the door to a career in premium facilities and property services
- Strong communication and people skills

Location: Inner CBD - South Melbourne / Southbank / Docklands

Position Type: Full-Time / Part-Time ( Rotating Roster )

**Job Types**: Full-time, Part-time, Casual

Pay: $47,405.00 - $62,890.00 per year

Expected hours: 20 - 38 per week

Work Location: In person

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