Front Desk Attendant- PRN

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.

Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.

If you are interested in pursuing a career with an award-winning hospital, welcome home.

Category: Admissions, Assessment and Referral Staff

PRN, with potential to become Part Time. Position will be scheduled 15-20 hours a week on a regular basis

JOB SUMMARY

The Frost Desk Attendant provides front-line customer service to all members and guests, and is responsible for greeting customers, answering questions, providing directions, answering phones, and conducting point of sale operations in efforts to meet all front level membership and customer needs.

JOB DUTIES AND RESPONSIBILITIES

Job Specific:

- Greet every member and customer that approaches the desk. (EF)
- Work quickly and efficiently to meet the needs of the members at the desk. (EF)
- Maintain awareness of the lobby area at all times – intervene as necessary with members or guests who don’t check in at the desk. (EF)
- Control facility access, requiring member and guest identification and check in procedures. (EF)
- Answer phones and direct calls to the appropriate location and take messages appropriately. (EF)
- Schedule fitness and massage appointments as needed. (EF)
- Conduct point of sale transactions for pro shop, massage, nutrition coaching, and personal training purchases. (EF)
- Sign up prospects for memberships and ensure adequate knowledge of the facility, services and opportunities for members. (EF)
- Receive emergency calls from within the facility and initiate the proper procedures per policy. (EF)
- Perform facility opening and closing procedures.
- Cross train to be able to assist in Kids in Motion as per supervisor request and need.
- Assist members with membership changes. (EF)
- Log lost and found items that are brought to the front desk. (EF)
- Utilize the membership management software in a variety of capacities to ensure proper data collection and entry. (EF)
- Maintain active knowledge of HealthPlex services and programs to be able to accurately answer questions. (EF)

Hospital:

- Adheres to organization-wide and other applicable policies and procedures.
- Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations.
- Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
- Performs within professional Scope of Practice at all times.

Other Duties As Assigned:

- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Required Qualifications:

- High School diploma or equivalent
- Some customer service, cash handling, public relations experience.
- Able to communicate effectively with a variety of people and speak clearly on the telephone and in person. Able to multitask and handle difficult customers while maintaining composure.
- BLS training certificate upon hire OR within 90 days of hire; First Aid and Basic Water Safety certification upon hire OR within 90 days of hire (offered internally).

Preferred Qualifications:

- 1+ year of customer service and public relations experience.
- Able to sell and promote products and services to customers and prospects.

Citizens Medical Center is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment.

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