Receptionist

**Introduction**:
Position Objective

The Receptionist will work in consultation with the Director, Business & Operations ensuring the provision of high quality legal and support services on behalf of the Centre and its client base. 30 hrs p/w

Organisational Context
Peninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government area in the south east of Melbourne - Cardinia, Casey, Frankston, Glen Eira, Kingston and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne, Frankston North and Rosebud.

PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house and social work programs, and is active in community legal education and law reform work.

PCLC Vision & Values
Vision
Delivering justice for our community - Promoting and protecting human rights and equality before the law

Values
- Fairness
- Empowerment
- Accessibility
- Respect
- Integrity
- Independence
- Quality

Mission

**PCLC will**:

- Empower and support disadvantaged and vulnerable people in our community to address their legal needs
- Engage and build an ever strengthening and capable legal practice
- Foster and maintain a network of support for the vulnerable and disadvantaged within our community
- Support families in the provision of services that champion child welfare and safety in the eyes of the law
- Deliver a legal service that builds our community toward building one free from violence

Objectives
- Deliver high quality and holistic community legal services, ensuring equity, fairness and justice for all
- Actively engage in systemic advocacy, to promote and enhance human rights and ensure access to justice
- Proactively develop the organisation and its employees to effectively respond to changing community needs
- Innovatively and responsively address increasingly complex legal and social issues impacting upon our community
- Demonstrate leadership within our community and the legal assistance sector

**Description**:
Key Responsibility Areas

**Client intake and referral**:
1. General reception duties including answering telephone enquiries and providing efficient and effective intake services to those seeking assistance. Including information provision, initial legal needs identification and assessment.

2. Follow all PCLC’s policies and procedures relating to the provision of information and referral.

3. Provide a range of internal and external referrals to assist clients with their related needs.

4. Inform people about services available, eligibility criteria, and complimentary services.

5. Maintain and monitor electronic appointment diaries and calendars.

6. Maintain files and filing systems. Including resource materials for clients and staff.

7. Undertake data entry and typing as required.

8. Participate in regular supervision and administrative team/ staff meetings.

9. Liaise with and report to the Director - Business & Operations.

10. Undertake other duties as directed.

**Skills and Experiences**:
Selection Criteria
- Highly developed organisational and administrative skills and the ability to work under pressure and manage completing priorities
- Demonstrated computer literacy, including data entry experience.
- High level of written and oral communication skills with a diverse range of people, community groups, agencies and government departments.
- Ability to work independently as well as within a team environment and under the direction of a supervisor.
- Demonstrated capacity for resourcefulness, self-motivation with an ability to manage competing and complex work priorities.
- Demonstrated experience working with vulnerable client groups and those with complex needs.
- Commitment to the principles of equity, access and social justice.