Receptionist 21hrs Pw

**Introduction**:
Peninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government area in the south east of Melbourne - Cardinia, Casey, Frankston, Glen Eira, Kingston and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne, Frankston North and Rosebud.
PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house and social work programs, and is active in community legal education and law reform work.
**Description**:
**Job Description**:
The Receptionist will work under the direction of the Director - Business & Operations to undertake administrative duties that ensure the provision of high quality legal and support services on behalf of PCLC and its client base.
The position is three days per week - fixed term contract - maternity Leave replacement
**Key Responsibility Areas**:Client intake and referral**:

- General reception duties including answering telephone enquiries and providing efficient and effective intake services to those seeking assistance. Including information provision, initial legal needs identification and assessment.
- Follow all PCLC’s policies and procedures relating to the provision of information and referral.
- Provide a range of internal and external referrals to assist clients with their related needs.
- Inform people about services available, eligibility criteria, and complimentary services.
- Maintain and monitor electronic appointment diaries and calendars.
- Maintain files and filing systems. Including resource materials for clients and staff.
- Undertake data entry and typing as required.
- Participate in regular supervision and administrative team/ staff meetings.
- Liaise with and report to the Director

Organisational Relationships & Resource Management
**Reports to**: Director, Business & Operations
**Accountable to**: CEO
**Direct Reports**: No reports to this position
Accountability, Authority and Decision Making
The position reports directly to the Director, Business & Operations
All work and conduct is to be performed in accordance with PCLC Policy and Procedures, PCLC Strategic Plan, PCLC Work Plan and PCLC Advice and Casework Guidelines.
Professional judgement is exercised in the performance of routine tasks and client services.
Direction is sought prior to engaging in non-routine tasks and client services.
Other Relevant Information
You will be required to travel to PCLC branches, PCLC service locations and Courts. Access to a reliable and comprehensively insured motor vehicle is a requirement.
Ensure compliance with all Privacy Legislation and treat all information of a personal and sensitive nature concerning the business of PCLC and its clients, in a professional and confidential manner in accordance with PCLC’s information and records management procedures.
Ensure that all PCLC policies, procedures, operational systems, and work practices are implemented and adhered to, with a focus on human resource management, risk management and client service.
Act in a professional manner while performing duties for and/or representing PCLC in line with the Staff Code of Conduct.
An attractive remuneration package will be negotiated with the successful applicant. Salary packaging is available.
PCLC Vision and Values
Vision
A fair and just society where all people have equal access to the law.
Values
Compassion
Empowerment
Integrity
Engagement
Social Justice
In it together
fairness equity respect
quality driven
being community driven
empowering compassionate relationships
Mission
To work with community to deliver tailored legal services that support vulnerable and disadvantaged community members to address their legal needs, through working towards fairer outcomes, to advocate for fair and just laws and through working with our community to deliver preventative legal education.
Focus Goals Activities
- We proudly deliver ethical community legal services ensuring equity and justice for our communities.
- We lead in social justice and advocacy to promote and enhance human rights ensuring access to justice.
- We are the employer of choice in the legal assistance sector.
- We collaborate with community and partners to set the standard for best practice in addressing complex high impact and urgent legal practices.
- We demonstrate leadership within our community and the legal assistance sector.

Key Strategic Objectives
- Deliver high quality targeted place-based legal services underpinned by a person-centred rights base approach.
- Identify and engage in advocacy for law reforms that have direct benefit to PCLC clients and communities.
- Invest in organisational culture buil