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Internal Sales/customer Service

3 weeks ago

Melbourne, Australia Franklin Electric Australia Pty Ltd Full time

**Description**:
We are looking for an Internal Sales/Customer Service person to join us based in Dandenong, VIC. You will have a solid history within the pumping industry and have a willingness to learn the business and product portfolio in order to provide a premium customer experience.

To excel in this position previous sales experience and a technical background is preferred. Your communication skills will be vital in building and maintaining strong relationships with both new and current customers, as well as negotiating prices and finalizing sales.

**Key Responsibilities**:

- Creating a memorable customer experience.
- Support and work alongside the external sales team.
- Processing internal sales orders efficiently & effectively.
- Developing and maintaining up to date product knowledge.
- Developing and support effective relationships with dealers and customers.
- Pump selections/recommendations for daily sales and projects.
- Follow up on sales leads generated from various sources.
- Foster strong customer relationships.
- Follow up on outstanding quotations.
- Become your customers trusted advisor.

**Skills, Knowledge and Expertise**:

- Experience with centrifugal pumps however other industry/technical sales experience considered
- Exceptional customer service and communication skills
- Excellent time management and organisation abilities
- Ability to work effectively under limited or no supervision
- Confident and outgoing nature with a professional attitude
- Experience with ERP or CRM highly regarded
- An understanding of customer service and ability to think on your feet.

**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.