Entry Level Customer Service Officer

3 days ago

Melbourne South Eastern Suburbs, Australia Page Personnel Full time

Entry Level Role in Fashion/Fragrence Industry
- Cheltenham Location

**About Our Client**:
Our client is a leading fragrance and scent brand that have seen a large expansion over the past 18-months. They work with premium and household name brands to create the perfect fragrance for all environments, improving the customer experience. This permanent, full-time role is a great opportunity to start in a new role, within an Australian owned company that values teamwork, collaboration, and enjoyment the workplace environment.

Reporting to the Customer Service Supervisor, your main role and responsibilities will include but not limited to:

- Administration pricing quotes to new and existing clients.
- Assisting with returns, refunds and warranty guarantees to clients.
- Communications internally with warehouse, logistics, and sales regarding orders and shipments.
- Maintaining and building customer relationships through promptly actioning requests.
- General administrative duties and ad-hoc tasks as required.

**The Successful Applicant**:
We are looking for a friendly and diligent Junior Customer Service Officer, who has a passionate for the highest level of customer service on all interactions. You will need to demonstrate a strong attention to detail, especially in your data entry requirements. This is a fast-paced inbound role and one that will require you to take on a multi-faceted position in the workplace. This role will be required to working Monday - Friday, full-time hours on-site in the Cheltenham office.

**What's on Offer**:
You would be joining an already established team that values, respect, care, and teamwork plus additional benefits of:

- Cheltenham Location with Free Parking.
- Permanent, Full-Time Role in a Great Team.
- $50K - $55K Plus Superannuation.
- Entry-Level Role into a Customer Service Career.

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