Service Advisor

3 days ago

Perth, Australia Western Power Full time

**Service Advisor**:

- Location: Perth Office - CBD, WA, AU
- 13 Jun 2025
- We're on the lookout for a proactive Service Advisor to become the trusted first point of contact for our Asset Operations customers. You’ll be the link that keeps our Fleet Maintenance Workshop running like a well-oiled machine. From scheduling and prioritising vehicle services to triaging customer enquiries, managing work orders, and keeping parts inventory in check.

**Your Role in Action**
- Be the first point of contact for Asset Operations customers, managing service bookings, updates, and enquiries.
- Triage and respond to customer complaints and requests with professionalism and urgency.
- Coordinate service appointments and support the creation of efficient work schedules and fortnightly plans.
- Collaborate with workshop teams and Team Coordinators to optimise service delivery and workflow.
- Open and manage work orders, prepare detailed Work Packs, and ensure all job documentation is complete and accurate.
- Maintain inventory by ordering parts, liaising with suppliers, and managing purchasing transactions.
- Keep systems updated with accurate records, including service notes and scanned documentation in Volt.
- Assist with general admin tasks including PPE/stationery orders, training/travel bookings, and onboarding support.

**What Makes You a Great Fit**
- Prior experience in service advisory, administration, or coordination within a fleet maintenance, automotive, or mechanical workshop setting.
- Solid understanding of vehicle servicing processes, compliance standards, manufacturer warranties, and Australian consumer law.
- Familiarity with fleet maintenance operations, including work order management, parts sourcing, and inventory control.
- Confident using fleet management or maintenance scheduling systems to support daily operations.
- Excellent administrative skills, with a keen eye for detail in document handling and data entry.
- Strong communication and customer service abilities, with the confidence to engage effectively with workshop teams, suppliers, and client
- By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Competitive salary of $ 89,657.00 + 13.5% Superannuation
- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy three wellness leave days each year.

**Applications** **close on 26 July 2025

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