Change Manager

**Change Manager**

**Grade**: Service NSW Grade 11/12
**Location**: NSW - flexible working from home options available
**Employment Status**: Temporary (6 month) part-time opportunity

**What is the opportunity?**

Service NSW for Business in Service NSW is looking for an experienced Change Manager to join our team for 6 months.

We are a team that supports the businesses of NSW to start, run and grow, and adapt and recover in times of change. We do this by providing businesses with a central place to connect with NSW Government support and services and source the information they need. Our services include in person, over the phone and digital.

**About the role**

You will be establishing a change framework and leading the change management activity and engagement support for a number of exciting transformation programs within the Business Customer Service team. This includes:

- Developing end-to-end change strategy and plans, including impact and change readiness assessments, training needs and deployment plans
- Developing a change framework to engage, lead and mentor change, include the establishment of a network of change champions in line with Service Level Agreements
- Engaging and communicating with stakeholders to build and maintain collaborative networks, through digital channels and face to face, raising the profile of core programs, priorities and strategic direction and supporting the delivery of services
- Driving successful adoption of change

**To be successful in this role you will have**:

- Demonstrated working experience in a similar role within a fast paced and complex environment
- Strong interpersonal skills and customer focus with the ability to provide support in a professional manner
- An effective communication style including verbal and written skills
- Experience leading cross-functional teams and projects
- Demonstrated ability to identify and assess potential impacts of change
- Proficiency in change management methodologies and tools

**About Service NSW**

Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Remuneration**

Service NSW Grade 11/12 - package includes base full-time salary range of $145,682 to $175,260 plus employer's contribution to superannuation and annual leave loading

Provide an up-to-date resume that details your experience, and a covering letter that tells us why you think this role is for you.

**Further Information**

**_This recruitment activity may also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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