Early Intervention Manager

**Early Intervention Manager**:
NSW - Sydney CBD Hospitality Industry Insurance Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Sydney CBD**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Early Intervention Manager will provide proactive, high-quality early intervention to injured workers and employers through personalised face-to-face assistance, following notification of a psychological injury. Working with the claims team this role will enable you to facilitate effective workplace-based co-ordination of a timely and safe return to work that benefits an injured worker’s recovery and helps employers manage their workers’ compensation obligations.

This will be a **12-month contract **based in the **Sydney CBD** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Meet with workers to develop a personalised plan for their return to work and rehabilitation.
- Work closely with a variety of stakeholders including workers, employers and treating providers, to assist them to navigate the process of a workers compensation claim.
- Provide accurate and complete information that is consistent and easy to understand (including entitlements, obligations & responsibilities).
- Actively measure, monitor, and review the effectiveness of early intervention involvement.
- Drive continuous improvement in the space of early intervention facilitation.
- Maintain awareness of industry developments and trends and provide recommendations for changes.

**ABOUT YOU**
- Current Driver’s License (mandatory).
- At least 5 years demonstrated experience in the co-ordination and facilitation of early intervention practices.
- Tertiary studies in Allied health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is required.
- Qualification aligned to Occupational Rehabilitation, Psychology, Case Management or Mediation.
- Customer service experience.
- Experience working within the workers compensation industry.
- Strong written and verbal communication skills.
- A strong focus on mediating and facilitating reconcilication between parties.

**ABOUT EML