Early Intervention Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Early Intervention Manager will provide proactive, high-quality early intervention to injured workers and employers through personalised face-to-face assistance, following notification of a psychological injury. Working with the claims team this role will enable you to facilitate effective workplace-based co-ordination of a timely and safe return to work that benefits an injured worker’s recovery and helps employers manage their workers’ compensation obligations.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES- Conduct community-based visits inclusive of but not limited to worksites or medical case conferences, within the first few days of incident notification.- Provide accurate and complete information that is consistent and easy to understand (including options about claims, entitlements, obligations & responsibilities).- Work closely with a variety of stakeholders including workers, employers and treatment providers, to assist them navigate the process of a workers compensation claim.- Actively measure, monitor, and review the effectiveness of early intervention involvement.- Drive continuous improvement in the space of early intervention facilitation.- Maintain awareness of industry developments and trends and provide recommendations for changes

ABOUT YOU
- Current Driver’s License (mandatory).
- At least 5 years demonstrated experience in the co-ordination and facilitation of early intervention practices.
- Tertiary studies in Allied health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is required.
- Qualification aligned to Occupational Rehabilitation, Psychology, Case Management or Mediation.
- Customer service experience.
- Experience working within the workers compensation industry.
- Strong written and verbal communication skills.
- A strong focus on mediating and facilitating reconciliation between parties.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super