Manager On Duty

3 days ago

Newcastle, Australia Wests Group Full time

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**

Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer oriented Front Office Manager On Duty to join our Guest Services team to ensure our guest experience is exceeded at every opportunity. In addition to remaining a hands-on Guest Relations team member, other key accountabilities will include:

- Support our Front Office Manager with the day to day duties of our Guests Services operations
- Deliver exceptional guest experiences and look for opportunities to build upon service offerings
- Establish and maintain relationships between all departments of the resort
- Handle and resolve any guests’ complaints or queries
- Provide training to new team members
- Lead, inspire and develop the team
- Up-sell and promote hotel services.

Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during this time is essential.

**Certifications required: RSA**

**About you**
- You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay
- You have demonstrated leadership experience with a passion for providing guidance and mentoring to colleagues
- You have an engaging personality and building rapport with guests comes naturally to you
- Ability to think on your feet and work under pressure
- Demonstrated ability to multi-task and prioritise tasks to manage time effectively
- Understanding of complaint resolution with guest and business outcomes in mind
- Innovative, outside the box thinker and epic team player

Previous experience in a Front Office environment is essential - Preferably in Hotels.

  • Duty Manager

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **APPLICATIONS CLOSE** Tuesday 21 October 5:00pm** **About the position** We have an exciting opportunity for a natural people leader to step into a Duty Manager role at our Wests City club. Our Duty Managers are critical to the ongoing success of our business. Reporting to the Premise Managers and working with a small team, you will have operational...

  • Duty Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time $60,000 - $80,000 per year

    APPLICATIONS CLOSE Tuesday 21 October 5:00pmAbout the positionWe have an exciting opportunity for a natural people leader to step into a Duty Manager role at our Wests City club. Our Duty Managers are critical to the ongoing success of our business. Reporting to the Premise Managers and working with a small team, you will have operational oversight of the...

  • Duty Manager

    3 days ago

    Newcastle, Australia NSW Government -North & Central Region Full time

    **About us** NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things...

  • Duty Manager

    1 week ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Duty Manager

    6 days ago

    Newcastle, New South Wales, Australia Clarendon Hotel Newcastle Full time

    Clarendon Hotel is a 4 Star Boutique Hotel encompassing Bar, Restaurant, Accommodation and Gaming facilities. The venue is forecast for major renovations and expansion in the new year, with a lodged development application recently approved.We are currently seeking an experienced Duty Manager to join our growing team on a casual basis. A flexible roster will...

  • Assistant Duty Manager

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Accommodation Duty Manager

    2 weeks ago

    Newcastle, Australia DOMA HOTELS Full time

    **Are you ready to be part of a little something extraordinary?** We are busier than ever, and we are searching for a Superstar **Accommodation Duty Manager**, to join our rapidly expanding, innovative and award-winning Team, in a Permanent (full-time) capacity. **Our Story** Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for...

  • Duty Manager

    4 days ago

    Newcastle, Maitland & Hunter, Australia Iris Hotel Group Full time $76,200 - $80,000 per year

    Duty ManagerFull time$76,200 – $80,000 per yearNewcastle location  - various location in Newcastle including QT A career defining roleIRIS Hotel Group spans multiple, well known, large turnover venues within NSW, with a variety of dining and entertainment offerings.Due to expansion and redevelopment of existing venues, we are seeking an duty manager...

  • Front Office Duty Manager

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **About us** The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The...

  • Duty Manager

    6 days ago

    Newcastle, Maitland & Hunter, Australia Nelson Bay Bowling Club Full time $80,000 - $120,000 per year

    Positions VacantDUTY MANAGERNelson Bay Bowling Club is looking for a dynamic, dedicated, hands on individual with exceptional hospitality experience to join their team in the part time position ofRelief Duty Manger.The successful applicant will have responsibilities in the following key areas-      Oversee all daily operations of the Club, including...