Duty Manager

**APPLICATIONS CLOSE** Tuesday 21 October 5:00pm**

**About the position**

We have an exciting opportunity for a natural people leader to step into a Duty Manager role at our Wests City club. Our Duty Managers are critical to the ongoing success of our business. Reporting to the Premise Managers and working with a small team, you will have operational oversight of the club’s services and facilities whilst providing extraordinary customer service and exceptional experiences to our valued members and guests. Wests Bar and Gaming operations provide quality service to our members and guests in both indoor areas and thoughtfully appointed outdoor spaces, including designated smoking areas.

As a Duty manager, you will be responsible for the following:

- Constantly monitor the standard and quality of service provided to Wests guests by remaining focussed on customer requirements / satisfaction.
- Handle customer complaints constructively by using conflict resolution skills to solve customer disputes quickly and accurately.
- Provide First Aid where necessary and complete “Incident Report” sheets for all falls and other incidents.
- Ensure security of business by complying with all security procedures.
- Communicate with previous shift Manager to discuss and assess any incidents that have occurred and work that needs to be followed through.
- Check staff rostering for the day and act on any discrepancies.
- Facilitate first day induction of new staff.
- Provide training and mentoring to develop team members.
- Promote a positive and supportive team culture.
- Ensure compliance with the Registered Clubs Act, Liquor Act, ILGR Regulations and Gaming Machine Act.

This Full Time opportunity will require availability across a 7-day rotating roster. As this position is key during peak periods for our venues, shifts are rostered across full operational hours.

**Certifications required: RSA, RCG, Tab Basics Certification, First Aid and preferably ARCG**

**About you**
- Previous experience as a Duty Manager, Assistant Duty Manager or Supervisor role, preferably in a similar club environment.
- Extensive knowledge of licensing and regulations.
- Have a demonstrated commitment to service excellence.
- Lead by example and embraces the Wests values.
- Have demonstrated experience in mentoring and developing colleagues.
- Have strong emotional intelligence and the ability to get the best out of people through inspiration.
- Resolve conflict intelligently.

**About us**

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Being an employee of The Wests Group will give you access to the following perks and benefits:

- Paid parental leave (including 12 months of maintained superannuation)
- Flexible work options
- Wellbeing Leave
- First Nations Cultural Leave
- Above-award wages, paid overtime and penalty rates for weekends and public holidays
- Paid traineeships and leadership development courses
- Free meal and free coffee provided for managers while on shift
- Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply)
- $25 per month for an all-access Balance Collective membership (access to all clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa
- 15% Discount at Reflections Holiday Parks
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations