Assistant Duty Manager

**About us**

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work options
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- 40% discount off meals for club employees
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**

As an Assistant Duty Manager, you will play a crucial role in overseeing the daily operations of Wests New Lambton. Working closely with the Duty Manager, you will contribute to delivering exceptional customer service and ensuring the smooth running of all aspects of the club. Your key responsibilities will include:

- Assisting with the management of club operations, including staff supervision, rostering, and daily administrative tasks.
- Providing outstanding customer service to club members and guests, addressing inquiries, resolving concerns, and ensuring a positive experience for all.
- Ensure compliance to Registered Clubs Act, Liquor Act, ILGR Regulations and Gaming Machine Act.
- Conducting regular inspections to ensure the cleanliness, safety, and functionality of club facilities.
- Supporting the implementation of Wests policies, procedures, and initiatives to enhance member satisfaction and club profitability.
- Maintaining accurate records and preparing reports as required.
- Remaining up-to-date with industry trends, best practices, and relevant legislative changes.

This **Full Time** opportunity will require availability across a 7 day rotating roster. As this position is key during peak periods for our venues, shifts are rostered across full operational hours of our gaming floor. Gaming operations run from 10am through to early hours of the morning.

Please be advised, this role requires a Criminal Check to be undertaken prior to starting the role.

**Certifications required: RSA, RCG**

**We’re excited about you if you**:

- Have a demonstrated commitment to service excellence.
- Lead by example and embraces the Wests values.
- Have demonstrated experience in mentoring and developing colleagues.
- Have strong emotional intelligence and the ability to get the best out of people through inspiration.
- Resolve conflict intelligently.

**We value people who**:
**Be their Best -** You’re authentic, inclusive and encourage others to bring their best selves to work.
**Make it happen -** You thrive in a fast paced environment and can manage competing priorities.
**Customer Centric -** You create exceptional customer experiences for our members and guests.
**Grow together - **Developing others to achieve their full potential comes naturally to you.