Customer Relations Coordinator

Our Customer Relations team is seeking two enthusiastic coordinators with a passion for customer service and providing excellent service delivery. This is a full-time, permanent role based in Jandakot.

Your journey with ATCO:
The Customer Relations Coordinator will manage customer service and internal business relations, ensuring high engagement and customer service through communication and delivery of initiatives. This includes management of the Complaints Handling Process.

What you will contribute to:

- Complaint Management - Ensure customer complaints and claims received are investigated and resolved and that appropriate records are maintained in accordance with the Complaints Management Procedure
- Internal Relations - Develop and maintain a broad understanding of key business areas
- including Business Development, Operations and Projects
- to provide businesses with advice and support for developing and delivering customer initiatives.
- Continuous Improvement - Provide feedback and analysis to drive customer experience initiatives in accordance with business objectives and strategies.
- CRM Enablement - Involved in the ongoing implementation and management of the CRM for complaints management.
- Performance Reporting - Prepare month-end reporting on complaints and customer service initiatives.
- Safety Case - Knowledge of Safety Case requirements, compliance with directly referenced policies, strategies, plans, procedures, and instructions.

What you will bring:

- Excellent interpersonal and communication skills (oral and written), including building relationships and liaising with stakeholders at all levels and from diverse backgrounds 2-3 years of communications experience.
- Passionate about customer service and proven results-driven customer service delivery
- Strong analytical and problem-solving skills
- Intermediate computer skills, including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Highly organised with proven time management skills to effectively manage competing priorities and meet strict deadlines.
- Experience using customer metrics and methodologies to help guide customer experience strategy and initiatives.
- Experience in a similar industry (that is Gas, Energy).
- Familiar with customer relationship management to case manage enquiries and complaints.
- Qualifications or experience in dispute resolution and a good sense of commercial awareness

Why ATCO Gas Australia?

Always there. Anywhere. That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

You’ll join a $22b global company with diverse products and services across energy infrastructure, housing, transportation, and renewable energy projects.

What ATCO can offer you:

- Flexible/hybrid work arrangement
- Access to corporate discounts, including health insurance, banking, and fitness clubs.
- Employee Share Purchase Plan
- Novated Lease and Car Benefits
- Become a member of the Energy West Social Club
- Access to additional purchased leave
- Access to ATCO's Employee Assistance Program

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.