Field Service Coordinator

**Job Summary**: The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs. **Essential Duties & Responsibilities**: - Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites - Manage and coordinate with craft employees all the logistics details related with mobs and de-mobs - Place and follow up vendor quotes requests and requisitions and ensure on time Open PO Closure - Codify and upload invoices related to T&L expenses for mobilizations, office services, and insurances non-billable to customers to ensure proper payment to suppliers - Initiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employees - Coordinate mobilizations and demobilizations of field employees related to conferences, trainings, and work-out events - Coordinate T&L logistics associated to kick off meetings, work-outs as per SM guidance - Arrange ground transportation for field employees during outages; ground transportation should follow outage security plan and T&L guideline - Support contingent Craft Employees with Concur reimbursements - Coordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee location - Responsible of follow up on documentation including medical appointments, immigrations, and government clearances before site access for field employees - Lead and coordinate the daily calls to track the documentation status of the team to be mobilized - Tracking and updating standard documentation for all field employees - Tracking documents of every employee assigned to that maintenance - Ownership for documentation database (not yet deployed in NAM -> deployment coming in H2 2021) - Coordinates Third-party vendors Document Delivery of for review and site access - Support craft employees with cash payments of visas or work permits - Support resource managers with onboarding of craft employees, for example systems training - Support resource managers with other clarifications to craft employees as needed - Occasional support to Field Engineers as per specific request from resource manager and / or special events as designated - Ability and willingness to work holidays, weekends and overtime as required - Minimal travel required - May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values. **Required Qualifications & Experience**: - HS Diploma, or equivalent - 2+ years relevant work experience in field operations, customer service or office administration role desired. - English proficiency required **Desired Characteristics**: - Bachelor’s degree preferred. Related degree considered in lieu of experience - Good customer service and interpersonal skills - Good communication, time management and organizational skills - Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor - Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork - Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook) **About FieldCore**: - FieldCore is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law._