Field Service Coordinator

**Job Summary**:
The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.

**Essential Duties & Responsibilities**:

- Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
- Manage and coordinate with craft employees all the logistics details related with mobs and de-mobs
- Place and follow up vendor quotes requests and requisitions and ensure on time Open PO Closure
- Codify and upload invoices related to T&L expenses for mobilizations, office services, and insurances non-billable to customers to ensure proper payment to suppliers
- Initiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employees
- Coordinate mobilizations and demobilizations of field employees related to conferences, trainings, and work-out events
- Coordinate T&L logistics associated to kick off meetings, work-outs as per SM guidance
- Arrange ground transportation for field employees during outages; ground transportation should follow outage security plan and T&L guideline
- Support contingent Craft Employees with Concur reimbursements
- Coordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee location
- Responsible of follow up on documentation including medical appointments, immigrations, and government clearances before site access for field employees
- Lead and coordinate the daily calls to track the documentation status of the team to be mobilized
- Tracking and updating standard documentation for all field employees
- Tracking documents of every employee assigned to that maintenance
- Ownership for documentation database (not yet deployed in NAM -> deployment coming in H2 2021)
- Coordinates Third-party vendors Document Delivery of for review and site access
- Support craft employees with cash payments of visas or work permits
- Support resource managers with onboarding of craft employees, for example systems training
- Support resource managers with other clarifications to craft employees as needed
- Occasional support to Field Engineers as per specific request from resource manager and / or special events as designated
- Ability and willingness to work holidays, weekends and overtime as required
- Minimal travel required
- May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

**Required Qualifications & Experience**:

- HS Diploma, or equivalent
- 2+ years relevant work experience in field operations, customer service or office administration role desired.
- English proficiency required

**Desired Characteristics**:

- Bachelor’s degree preferred. Related degree considered in lieu of experience
- Good customer service and interpersonal skills
- Good communication, time management and organizational skills
- Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
- Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
- Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)

**About FieldCore**:

- FieldCore is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law._