Customer Sales Officer

2 days ago

Jandakot, Australia Western Power Full time

**Customer Sales Officer**:

- Location: Jandakot Hope Road, WA, AU
- 11 Dec 2024

**Customer Sales Officer - Jandakot**

Join our dynamic Material Sales Team as a Customer Sales Officer In this 6-month fixed-term role based in Jandakot, you'll play a key part in fostering strong customer relationships, growing market share, and driving unregulated revenue for Western Power. Your responsibilities will include specialist sales support and delivering exceptional customer service.

**Your Role in Action**
- Process and manage sales orders and confirmations for a select customer base.
- Coordinate administrative tasks, including sales requisitions, cost tracking, and site support activities.
- Conduct market reviews, identify sales leads, and support strategic growth initiatives.
- Serve as the key contact for customers regarding forecasts, invoicing, stock availability, and planning needs.
- Resolve customer inquiries and material-related issues promptly, ensuring 90% resolution within one day.
- Oversee credit and cash sales customers, including the release of materials and emergency requisitions.
- Generate reports on material collection, monitor customer performance, and support continuous improvement efforts.
- Collaborate with internal teams and service providers to enhance material supply processes and reduce service failures.

**What Makes You a Great Fit**
- Proven experience delivering exceptional customer service in a dynamic and fast-paced environment.
- Understanding of supply chain concepts and methodologies
- Exposure to inventory and/or logistics systems or ERP software (Ellipse experience strongly desired)
- Proven experience in using problem-solving and process improvement techniques.
- Strong verbal and written communication skills
- Intermediate to advance Microsoft Office user (Access, Excel and PowerPoint)

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.

**Applications** **close on 16th December 2024.

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