Implementation Lead

**About Us**

In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 continues to support our Woolworths, BWS, Dan Murphy’s, Countdown, and BIG W stores across the country, providing them with our customers’ favourite food, drink, and everyday needs items.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

**Role Purpose
Role exists for ensuring successful Implementation & deployment of System and B2B integration capability into our Supply Chain with a primary focus on end users and transition planning.
Collaborating with customer, partner and team stakeholders to assist with preparation and coordination of implementation activities.

**Key Responsibilities
- Lead, own and drive the implementation of systems and/or B2B integrations across customers, partners and teams.
- Lead pre-engagement with customers and partners, including presentation, interview and pre-qualification.
- Collaborate with Group IT to formulate solution configuration for the customer or partner.
- Perform UAT planning and execution, in collaboration with customer or partner stakeholders.
- Lead go live planning and execution, balancing stakeholders, system & operational considerations and ensuring that the impact of change on customer, partner and team users is considered and planned for to ensure success.
- Collaborate with internal stakeholders to coordinate go live comms.
- Coordinate go live hypercare.
- Coordinate go live issue capture and triage, ensuring operational impacts are carefully managed and all stakeholders are aligned.
- Communicate milestones, successes and issues to customer, partner and team stakeholders.
- Ensure successful handover to all BAU operational units in the supply chain, ensuring product knowledge continuity into BAU.
- Provide input to the design team on future enhancements and /or defect management.

**About you
- 7+ years Supply Chain experience, within the FMCG / Food, Beverage & Retail Sector
- 5+ years system implementation experience covering complex implementations. Must include experience testing and deploying B2B integrations (preferably API
- 5+ years in managing a transition through to operations (including leading implementations, building & directing deployment teams)
- Demonstrated experience in managing across teams to achieve deliverables; experience in collaborating with others to achieve outcomes.
- Understanding of safety management systems for Supply Chain including CoR;
- Excellent communication skills at all levels of the organisation and with external stakeholders;
- Ability to focus on the details while maintaining an understanding of the big picture
- Demonstrated effective negotiation and influencing skills with stakeholders;
- Proven ability in gaining the trust and respect from Sponsors and key Business partners
- Experience in working effectively within a large, multidivisional and complex environment; and
- Exceptional delivery and change management capability

**Qualifications
- Required: Bachelors in Engineering/Science/ Business Management or equivalent Degree in Project Management + Bachelors in Science/Information Management Systems

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.