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Customer Space Manager

2 weeks ago

Bella Vista, Australia Big W Full time

**Customer Space Manager
**What we’re like
**BIG W is one of Australia’s most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands. Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 18,000 members is located in Australia, Hong Kong and Bangladesh.
- Newly created role, immediate start
- Australian owned, iconic brand
- Be part of the BIG W turnaround and make a real difference

**The Role
The Customer Space Manager brings the BIG W Strategy to life by leading a team of space planners and partnering with various stakeholders to deliver customer and insight led merchandising strategies aligned to our category strategy across the network. The customer Space Manager will play a key critical role as we embark on an exciting journey of transformation within the Space team, introducing new capabilities and data driven innovation to achieve our mission of delivering excellence in merchandising.

**Main Accountabilities;
- Partner with Head of Businesses, Senior Category Managers and Category Managers, continually seeking to understand the challenges and Space opportunities for each category, then proactively implementing solutions to meet our teams and customers needs.
- Design and implement a compelling engagement strategy for key stakeholders to secure the required level of collaboration
- Build and maintain key strong relationships with stakeholders across all levels in the Commercial teams to influence and achieve the best possible customer outcomes
- Building and/or driving the space strategy at both the overarching and at category level focusing on merchandising excellence, optimisation, ease of shop, ROS & Sales
- Utilising customer insights and data to influence key stakeholders.
- Oversee adherence to the critical path & planogram processes according to the set timelines
- Manage and coach a team who are responsible for the development and delivery of category strategies end to end though planograms
- Participate & assist in a cross functional Space & Range post implementation reviews to drive continuous improvement
- Leading high value key initiatives and projects that include facilitating goal level creation for the broader team.
- Regularly identify risks and mitigate any negative impact though risk assessment strategies.
- Accountable for identifying and driving innovation that enhances our capabilities, improves our ways of working and delivers great outcomes for our stores, their teams and our customers
- Deliver a Space framework/ capability that considers and supports all channels, Bricks and eCom
- Play a key leadership role in Commercial Enablement, supporting the broader transformation journey
- Driving continuous improvement and evolution of space capabilities and processes in line with the Big W’s strategic objectives
- The role includes teaching, change management, developing and sharing best practices, sustaining tools and processes, and measuring results of both Space Management and cross functional teams as appropriate.

**About You
**To be successful in this role and thrive in our high performance culture, you will be able to demonstrate the following:

- Extensive experience leading a team
- Extensive experiences in retail/FMCG sector
- Extensive experience in the Planogram business function & BY capabilities
- Proven ability to deliver major transformation initiatives
- Strong Analytical skills & excel skills
- Putting Customers 1st
- Always Improving
- Working E2E as one team
- Execute Freedom within a framework
- Keeping things simple

**What's in it for you?
- An attractive remuneration package including base + super + bonus
- Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
- An exciting career - as our business grows, so do the opportunities for our people
- Flexibility and work-life balance policies that will help you thrive

**Some perks**
- Located in Bella Vista. We have great head office facilities including free parking, on-site gym, sports courts, cafeteria, a metro store and exciting activities throughout the week
- Team member discounts at many of Woolworths Group businesses

**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equa