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Business Transformation Lead

3 weeks ago

Bella Vista, Australia KinCare Full time

**Job Description**:
**About the role**:
Reporting to the COO, you will lead a high-quality transformation project in a highly complex business environment and industry. Your role will be to implement, monitor and evaluate change management activities as well as work closely with passionate operational managers, who form your project team.

Your understanding of business operations and service delivery will be needed to provide strategic recommendations and coordinate internal expertise in the delivery of bespoke project initiatives.

Key to this will be to establish robust communication, governance, and reporting frameworks to ensure project milestones are met, risks are mitigated and the required outcomes are achieved in a timely manner. This operational process change will ultimately lead to better service quality for our customers and improve efficiencies across the business.

**About you**:
You will be a collaborative and disciplined transformation manager with proven experience of delivering effective operational change on a large scale. You will have the customer experience at heart, and therefore, you will be purpose-driven, with a desire to lead change not just in the business, but the industry as well.

You will have strong business partnering experience with proven interpersonal and influencing skills as well as the ability to manage competing priorities and meet strict deadlines.

This role would suit someone who is happy to roll up the sleeves, has strong stakeholder management skills and a desire to learn about our business, our customer journey and the aged care industry.

**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.