Customer Service, Design

2 weeks ago

Bankstown Aerodrome, Australia Woodspace Full time

**Part-Time (minimum 3 days / week) or Full-Time Roles Available**

We are seeking a dedicated "all-rounder" to support with customer service and e-commerce operations for two online interior decor businesses.

This role may be beneficial for a student or recent graduate from an interior design / architecture related program or someone with more experience looking for a stable and long-term customer service role.

**Key Responsibilities**:

- Customer service & sales support - responding to enquiries, booking logistics and answering technical questions.
- Updating website content, photos and information.
- Spreadsheet work and data management.
- Process and track customer orders through Shopify and logistics platforms.
- Handle order-related issues including tracking, returns, and refunds.
- Organising and posting samples to customers.

**Beneficial Skills**:

- Interior design, architecture & related trades education (especially timber-related trades e.g. joinery and flooring)
- Basic design digital design experience (Canva, Photoshop, Illustrator or Figma)
- Customer service & sales experience in a related industry.
- Storeman, warehouse or logistics experience.

This role focuses on providing exceptional customer support while managing order-related inquiries and ensuring customer satisfaction through prompt, professional service.

**What We Offer**:

- Part-time or Full-time work - between 3 - 6 days of work per week
- On-the-job training - if you are starting out on your career, we will provide you with training on products, customer service and sales.

**Job Types**: Full-time, Part-time

Pay: $50,000.00 - $70,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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