Customer Service/Sales All Rounder

5 days ago

Bankstown, Australia Surface Collective Full time $55,000 - $75,000 per year

We are seeking a dedicated "all-rounder" to support with customer service, sales and e-commerce operations for two online interior decor businesses.

This role may be beneficial for:

  • A fast-learner that has some experience in customer service, sales and operations.
  • A recent graduate from an interior design / architecture related program or someone with more experience looking for a stable and long-term customer service role.

Key Responsibilities:

  • Customer service & Sales support - responding to enquiries, booking logistics and answering technical questions.
  • Sales & quoting - calculating prices and quoting up customers based on floor-plans, diagrams and other information.
  • Updating website content, photos and information.
  • Spreadsheet work and data management.
  • Process and track customer orders through Shopify and logistics platforms.
  • Handle order-related issues including tracking, returns, and refunds.
  • Organising and posting samples to customers.
  • Must have Australian work rights to be eligible for this position.

Beneficial Skills:

The following may be helpful, but are not compulsory:

  • Customer service & sales experience in a related industry
  • Interior design, architecture & related trades education (especially timber-related trades e.g. joinery and flooring)
  • Basic design digital design experience (Canva, Photoshop, Illustrator or Figma)
  • Storeman, warehouse or logistics experience.

This role focuses on providing exceptional customer support while managing order-related inquiries and ensuring customer satisfaction through prompt, professional service.

What We Offer:

  • Full-time work preferred days of work per week (but part-time is also an option)
  • On-the-job training - if you are starting out on your career, we will provide you with training on products, customer service and sales.

Job Types: Full-time, Part-time, Permanent

Pay: $55,000.00 – $75,000.00 per year

Expected hours: 24 – 48 per week

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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