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Front Office Reception

3 weeks ago

Mandurah, Australia Mandurah Luxury Accommodation Full time

We are looking for an exceptional Front Office Receptionist to join our small existing team. Experience working in hotel reservations or similar is desired but not essential as training will be provided. We are looking for a vibrant friendly person who likes to greet guests and works well on their own as well as part of a team.

Applicants will work approximately 3 or more varying days per week (including some weekends), however set days are not available, flexibilty is required.

**Duties & Responsibilities (including but not limited to)**:

- Always greet guests in a friendly and professional manner
- Maintain a neat, clean and professional appearance at all times
- Engage each guest as a unique individual and listen attentively to their requests
- Answer the phone in a timely and professional manner
- Build and prepare daily reports
- Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
- Responsible balancing of daily accounts
- Listen to guests complaints or concerns and resolve their issue in a timely manner
- **MUST be available weekends & Public holidays**

**Skills & Qualifications**:

- Articulately communicate both in the written and verbal
- Previous experience in front office position preferred but not essential
- Computer skills essential
- Knowledge of RMS or other hotel PMS systems & travel agents preferred, but again not essential as full training will be provided.
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Time management skills are essential
- Ability to work effectively in an often fast paced environment by multi tasking
- MUST Show strong initiative to work independently but able to communicate effectively with all other team members when they come on shift
- It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

**Job Types**: Part-time, Casual

Pay: $28.00 - $40.00 per hour

Expected hours: 15 - 35 per week

Schedule:

- Day shift
- Monday to Friday
- Public holidays
- Weekend availability

Supplementary Pay:

- Penalty rates

Application Question(s):

- Are you available to work most weekends & public holidays?
- Do you have previous hotel experience?

Work Authorisation:

- Australia (preferred)

**Location**:

- Mandurah, WA 6210 (preferred)

Work Location: In person