Account Manager

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**The Role**
As a result of our continued growth, we are looking for an experienced Account Manager to join our team in Melbourne. As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan IT solution stack, ensuring they receive a seamless experience at every interaction.

The role will have two primary responsibilities; driving the customer experience to ensure patch retention and growth to meet set targets.

**Key Responsibilities**:

- Meeting with our customers and looking for new business and cross selling opportunities.
- Develop deep understanding of customer’s business including orchestration of strategic business planning, roadmaps
and workshops on how technology can help address their business requirements.
- Developing customer intelligence and customer relationships to support retention and growth. Ensuring that our all
customer contracts are renewed on time.
- Act as the main customer facing resource for a defined portfolio of customers - including responding to customer requests
for information, developing and planning solution presentations and demonstrations, technical/product guidance in
meetings etc.
- Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with
other organized marketing activities.
- Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending
training courses when required.
- Driving future technology roadmaps for the customer.
- Preparation of proposals, contracts and tender responses.
- Bid management, interaction with Presales, Service Delivery and management to design solutions for our customers

**What skills and experience you bring**:

- Minimum 3-5 years sales experience (ICT experience preferred)
- A successful track record of achieving sales revenue targets
- Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
- Consultative sales experience and approach
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated ability to manage the sales process and pipeline
- Demonstrated skills in negotiation, organisation, and time management
- Strategic thinking with get-up-and-go attitude

**Desirable**
- Prior experience within an outsourced service delivery environment
- Project management exposure
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.