Product Owner
2 weeks ago
The Product Owner - Contact Centre Technology is responsible for supporting and enhancing the systems that underpin our customer and contact centre experiences.
This position is ideal for a product professional with mid-level experience who can own and manage these contact centre products independently, while continuing to build towards more strategic or leadership positions.
Key Responsibilities:
- Own the Contact Centre Technology product—with a focus on keeping the technology running smoothly, resolving issues quickly, and improving operational performance.
- Manage and prioritise operational escalations and system issues, working closely with service teams, vendors, and internal stakeholders to resolve problems and keep contact centre operations on track.
- Define and communicate a clear product vision and strategic roadmap for Contact Centre Technology, while maintaining a practical, tactical backlog aligned to operational needs, customer priorities, and continuous enhancements that strengthen experience, engagement, and reliability.
- Continuously monitor product performance and enhance products supporting customer and contact centre experiences through data-driven decision-making.
- Stay up to date with contact centre trends and user needs to inform practical, day-to-day product decisions.
- Build strong cross-functional partnerships internally and externally to align technology initiatives with broader company goals and ensure successful product development.
What You Will Bring:
- 3-5 years of Product Management or equivalent experience, with the confidence to manage a product independently.
- Contact centre tech experience - Strong experience working with contact centres and their technical products.
- Issue management and resolution - Demonstrated ability to manage operational escalations, issue resolution, and problem-solving in fast-paced environments.
- Product Management & agile expertise - Strong understanding of product management principles, agile methodologies, and the Product Owner role.
- Vendor & project management - Experience managing vendor relationships and coordinating projects to ensure high-quality deliverables.
- Stakeholder engagement & communication - Excellent interpersonal, influencing, and negotiation skills, with the ability to communicate complex ideas clearly.
- Technical & analytical skills - Ability to analyse data, identify trends, and drive product decisions with a strong technical aptitude.
- Self-motivation & organisation - Proactive, with the ability to multi-task, meet deadlines, and manage shifting priorities.
Your Life At Jetstar Is Unlike Any Other..
- Live the travel dream:_ You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount._
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- Make work feel like a holiday:_ Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar._
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- Applications Close: 24th July 2025_
About us
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
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