Claims Specialist

**The opportunity
As our Claims Specialist, you will work very closely with our injury management, payroll and account teams and play a critical role in ensuring that our injured workers are compensated in line with the relevant state/territory legislation, and that Bupa’s recoveries are received in a timely and accurate manner.

To be successful in this role, you will have high attention to detail and excellent time management skills, able to deal with sensitive information and thrive in a fast-paced environment. This is a permanent full-time opportunity, and you can be based in Melbourne, Sydney, Brisbane or Adelaide with as much or as little WFH as you’d like (100% remote working is available)

**How will I help?**

Key accountabilities include:

- Responsible for collecting and preparing information required to calculate workers compensation payments and communicating these with the Bupa payroll teams.
- Accountable for ensuring that worker’s compensation payments are made in line with relevant state / territory guidelines & legislation, are accurate and processed in a timely manner
- Responsible for managing Bupa’s recoupable losses and monthly reconciliations relating to Workers’ Compensation
- Accountable for establishing and maintaining relationships with key business stakeholders, insurers, and third-party service providers to assist claims management processes
- Accountable for maintaining accurate records to inform regular injury management reporting targeted at upskilling managers in early intervention injury management processes

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences.

**Perk highlights**:

- Discount on our health insurance, travel, car, home, contents and pet insurance products
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional wellbeing day to treat yourself

**What do I need?**
- Accredited Return to Work Co-ordinator (or working towards this/ willingness to complete on appointment)
- Experience managing a high volume of administrative tasks with strong attention to detail, ideally within the workers’ compensation, return to work, and/or payroll areas
- Knowledge and awareness of National Worker’s Compensation legislation
- Ability to demonstrate empathy and patience for individual's circumstances
- Strong written and verbal communication skills & proficiency with Microsoft programs
- The ability to work autonomously and have complex problem-solving skills
- Strong organisational skills with excellent time management and ability to manage multiple conflicting priorities
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**About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.