Team Manager

**Team Manager - Bank Speciality Services**(**Job Number**:240001JY**)**

**Description**

**A**bout the role**

RACQ Bank is seeking an experienced and dedicated Team Manager - Bank Speciality Services to oversee and drive the successful delivery of specialised banking services, including Deceased Estates, non-personal account openings, online account origination, government and legal requests, and Enduring Power of Attorney (EPoA) management. As part of the RACQ Bank team, you'll join a bank committed to providing exceptional service to its members.
- Service Delivery Leadership: Lead and mentor a dynamic team, ensuring efficient and high-quality service in specialised areas such as Deceased Estates, non-personal account management, and online account origination.
- Regulatory and Industry Compliance: Collaborate with cross-functional teams to implement regulatory changes and industry standards, ensuring compliance with current legislative requirements.
- Bank Remediation Initiatives: Manage the planning, execution, and reporting of remediation activities, overseeing any corrective actions to maintain alignment with RACQ’s standards.
- Process Improvement: Conduct ongoing process reviews, leading efforts in process development and optimisation to enhance service quality and member experience.
- Stakeholder Engagement: Serve as the key point of contact for internal and external stakeholders, including vendors, legal entities, and government bodies, ensuring successful partnerships and the seamless delivery of services.
- Regulatory Reporting: Contribute to the preparation and submission of annual regulatory returns such as CRS (Common Reporting Standard) and FATCA (Foreign Account Tax Compliance Act).

**About you**
- Proven experience in a team management role within financial services, banking operations, or a similar field.
- Strong understanding of specialised banking processes, including deceased estate management, government/legal request handling, and regulatory requirements.
- Demonstrated ability to manage vendor contracts and build productive relationships with both internal and external stakeholders.
- Solid knowledge of regulatory frameworks and experience in managing regulatory returns (e.g., CRS, FATCA).
- Excellent communication, leadership, and problem-solving skills, with a focus on continuous improvement and customer experience.
- Relevant tertiary qualification in business, finance, or a related field preferred.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113