Administration Coordinator

1 day ago

Dandenong, Australia Techtronic Industries (TTI) Full time

TTI is a world-class leader in quality consumer and professional products marketed to the construction and home improvement industries. We have an unrelenting strategic focus on; powerful brands, innovative products and exceptional people which drives our success.

**About the opportunity**

We are looking for an administration superstar to co-ordinate and schedule warranty claims for our RXT field service program. Working with our customers and technicians your role will be to book in tools and mowers for repairs and ensuring our customers are being looked after and repairs can be as seamless as possible. This permanent full-time role will be working onsite 8am-4pm daily from our Dandenong South warehouse.

**Key responsibilities**:

- Making a booking with the customer for onsite visits.
- Follow-up calls to customers to confirm bookings.
- Schedule & Mapping jobs for technicians.
- Picking and organizing spare parts to be sent out to customers & repairers.
- Coordinate the resupply of Technicians with parts.
- Creation of warranty claims/jobs from cases.

**About you**:

- A background in Customer service/administration
- Must be proactive with the ability to think ahead, be a team player, and be focused on meeting deadlines.
- Proficiency in PowerPoint, Word and Excel.
- Strong communication skills including experience in managing end-user service-related inquiries.
- Strong time management skills, with the ability to manage conflicting priorities and to take a structured approach to plan your tasks and activities.
- Proven experience in coordinating field service operations or similar would be an advantage.
- Experience working within a Tier 1 CRM (SalesForce or similar) & ERP system environment (SAP or similar) would be an advantage.

**In return you will be rewarded with**:

- Competitive remuneration package
- Fully comprehensive hands on training
- Modern workshop with onsite parking
- Exposure to world class technologies
- Ongoing training and development
- Generous discounts on company products for multiple brands

If you fit the above attributes and are excited at the prospect of joining a large successful and dynamic organisation then click APPLY NOW

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