Participant Follow Up Function Officer

**_Participant Follow Up Function Officer_**

**Employment Type**: Part Time Exempt June 2028
**Position Classification**: Health Manager Level 1
**Remuneration**: $84,436.00 - $112,331.00 per annum, plus superannuation and 17.5% leave loading
**Hours Per Week**: 32
**Location**: 1 Reserve Road, St Leonards, Sydney
**Requisition ID**: REQ571739
- **Be part of an organisation that makes a difference in cancer control in NSW**
- **Aboriginal and Torres Strait Islander peoples are encouraged to apply**

**_Where you’ll be working_**

The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

**_ What you’ll be doing_**

In this role you will be required to actively communicate over the phone with participants and health care professionals regarding bowel screening test results following participation in the National Bowel Cancer Screening Program. The Participant Follow Up Function (PFUF) Officer encourages participants along the bowel cancer screening pathway but does not provide clinical advice.

In addition, the PFUF team contributes to corporate knowledge to support the NSW Bowel Cancer Screening Program to meet strategic priorities. The PFUF team works in partnership with key stakeholders at the Commonwealth and State level, including Local Health Districts (LHD) and primary health care providers, to support participation in the National Bowel Cancer Screening Program and improvements in the relevant health services across NSW.

**_ Remuneration/Benefits_**

In addition to base salary:

- 11.5% superannuation
- 4 weeks annual leave (plus 17.5% leave loading)
- 10 days sick leave
- 40 hours per week which include accrual of monthly Allocated Day Off (ADO) x 12 per year.

Access to:

- Generous Flexible Working practices
- Fitness Passport: a membership card for NSW government employees that gives you and your family unlimited access to 400+ gyms and other facilities at one low price.
- Novated car leasing arrangement
- Salary sacrificing to superannuation.
- Your resume (maximum five pages)
- A covering letter addressing the Essential Requirements, as outlined in the Role Description
- A response to the Pre-screening questions, as outlined below.

**_Essential requirements_**
- Tertiary qualifications and/or relevant experience in a health/science field.
- Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
- Demonstrated ability to work successfully in small work group teams to provide a high quality service.
- Experience in managing stressful or critical customer/patient interactions with mínimal direction.

**_ Pre-screening questions_**

Question 1 (250 word limit)

Consider a specific occasion when you had to convey information to a patient/client to influence them to change their behaviour or engage in action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client’s response, and the outcome.

Question 2 (250 word limit)

Describe a situation when a number of important things required your attention and time did not allow you to complete them by the deadline. How did you manage this? What was the outcome?

**_ Interested?_**

For more information:

- Click here for the Position Description

**Applications Close: Wednesday, 21st May 2025 at 11:59PM**

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.
Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.