Host Responsibility Coordinator

SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one of the world's most liveable cities.

As part of the SkyCity Entertainment Group employing over 4,000 people who welcome and delight millions of customers each year, our vision is to be the leader in gaming, entertainment and hospitality in our communities. Our teams are made up of people who are our heart and soul and represent over 70 different cultures. We're extremely proud of our diversity and it is important to us that our people have opportunities to learn and grow within our communities.

**What does the role look like?**

Our Host Responsibility Executives play a key role both looking after our customers safety and ensuring business compliance by supporting the Host Responsibility programme effectively. You'll spend your workdays looking out for our customers by working through activities and processes to minimise gambling and alcohol related harm. You'll be required to document thoroughly and clearly any interactions held so as well as exceptional communication skills you'll need to be comfortable, competent and be able to interpret data using a range of computer systems.

If successful you will be responsible for:

- Monitoring all customers for signs of problematic gambling behaviour and/or alcohol related issues
- Building professional relationships with customers, staff and external services as required
- Negotiating realistic outcomes to support people to play within their means
- Providing support to staff in the identification and reporting of gambling related harm
- Reporting to senior staff and regulators as needed on Host Responsibility activities

**What you will look like?**

You must be able to work autonomously and have the availability to work a 24x7 rotating roster. Outstanding negotiation and communication skills are essential to the role and key to your success will be a genuine desire to help people change for the better. A warm, approachable personality and a high level of integrity and confidentiality are equally important. If you are fluent in a second language this would be an advantage. Previous experience in the gaming industry, welfare or community service environments will be highly regarded but is not essential.

**What's in it for you?**

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
- Free employee meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets
- Employee reward and recognition programmes
- Fantastic career and professional development opportunities as we grow.

It really is an exciting time to be joining SkyCity Adelaide. This is your chance to make your mark, make a difference and together, we can make magic
- No recruitment agencies please._
- At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs._