Desktop Services Specialist

2 weeks ago

Melbourne, Australia Seed Heritage Full time

Flexible work arrangements
- Generous employee discounts
- Perm. Full Time role with uniquely Australian Retail Group

An exciting opportunity has arisen for a Desktop Services Specialist to join the Information Technology team at Brandbank.

Reporting to the Head of IT Infrastructure and working closely the Technology Service Desk Team and POS Development Team, you will ensure the reliable, efficient and secure operation of our technology infrastructure across Head Offices, Warehouses and 500 Stores in Australia, New Zealand, Hong Kong and

Singapore.

**THE ROLE**:

- Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
- Monitor the performance of the company’s desktop environment and make suggestions for improving efficiency and availability.
- Evaluate and deploy, OS updates, software patches and firmware upgrades to make sure that the desktop environment is operating at it’s optimum.
- Resolve technical issues related to system and network interruptions.
- Provide level 1 & 2 desktop support.
- Manage and prioritise the service desk tickets to ensure that the business SLA’s are being met.
- Assist in the rollout of new stores by providing remote assistance to internal/external stakeholders on go-live days to ensure all POS systems are operational in time for opening.
- Collaborate with vendors to evaluate new technologies that are available and make recommendations to management on using these technologies.

**THE IDEAL CANDIDATE**:

- A relevant tertiary qualification or equivalent (Desirable)
- Minimum 2 years’ experience in a similar Desktop Services role
- Professional written and interpersonal skills will be essential
- Excellent time management skills and the ability to establish reasonable deadlines for resolution.
- Ability to prioritise and manage several milestones and projects efficiently.
- Comfortable working in and assisting others through company service desk software, such as Zendesk.
- Previous experience with AWS, Azure and Microsoft 365 environments.
- Extensive experience working with different operating systems including Windows, Linux and Mac OS.
- Standard Operating Environment Design, Implementation and Automation.
- Prior working experience in the retail industry and its technology requirements.

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Collectively our brands work together as a single company, creating not just brands or labels, but living, breathing experiences.

Our growing business is built on a house of carefully curated brands, each chosen for a specific reason. Seed Heritage and French Connection - along with two ground-breaking new Australian brands, Allkinds and Commonry, - deliver rich connections to our customers.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- Generous staff discounts
- Flexible work arrangements
- Supportive team culture and environment
- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Employee Referral Program - be rewarded for referring great new people to our team

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you
**APPLY NOW.

  • Desktop Services Administrator

    2 weeks ago

    Melbourne, Australia Latitude Financial Services Full time

    Our greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people! The Desktop Services administrators form part of a team of human centered technical problem solvers that enable the enterprise to be at their most effective. **Responsibilities**: - Responsible for managing and coordinating...

  • Desktop Support Specialist

    4 days ago

    Melbourne, Australia Fusion Springboard Full time

    **Responsibilities**: **About your next role** Are you someone who can navigate hardware, is the got-to Tech Guru and IT Genius amongst your friends? Then you will want to read on! This is a rare "first step" opportunity to join our Technology team and be a part of our desktop support centre. We like to think our Desk Support Team as our "beating heart" of...

  • Lead Desktop Technical Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeIT Full time $80,000 - $95,000

    Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to provide expert technical assistance for senior executives and staff. Working with cutting-edge solutions, you will maintain best-practice environments.

  • Desktop Infrastructure Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $70 - $75

    Job Summary:The Citrix VDI Support Specialist role involves providing operational support for Citrix VDI server farms, virtual desktops, and Microsoft RDS.Responsibilities include system monitoring, issue resolution, maintaining SOE images, disaster recovery participation, security compliance, and documentation.Key Responsibilities:Support Citrix VDI server...

  • Helpdesk Desktop Support Specialist

    2 weeks ago

    Melbourne, Australia Giesecke+Devrient Full time

    With over 170 years of innovation, G+D is dedicated to making the lives of billions of people more secure. Our journey is fuelled by a passion to create sustainable, cutting-edge solutions. Now, we're looking for a dynamic Helpdesk Desktop Support Specialist to help us continue this mission. If you're ready to make a significant impact in a prestigious...

  • IT Desktop Support

    2 weeks ago

    Melbourne, Victoria, Australia Maurice Blackburn Lawyers Full time

    Join to apply for the IT Desktop Support role at Maurice Blackburn LawyersJoin to apply for the IT Desktop Support role at Maurice Blackburn LawyersFor over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support...

  • Desktop Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Blubiz Full time

    We are currently seeking an experienced Desktop Support Engineer to provide onsite and remote technical support to Senior Executives and staff for one of our key clients. This is a full-time position located on customer premises in Port Melbourne. Working with highly experienced solutions experts and remote support team, you will be responsible to maintain...

  • Desktop Infrastructure Specialist

    22 hours ago

    Melbourne, Victoria, Australia beBeeEngineering Full time $55,000 - $70,000

    Job Title: Desktop Support EngineerWe are looking for a highly skilled and motivated individual to fill the role of Desktop Support Engineer.Key Responsibilities:Escalate and resolve tickets at a level 1 capacity.Develop technical skills and work with different types of tools and software.Work closely within a team and a Service Desk Team Lead.The ideal...

  • Desktop Network Euc It Support Specialist

    18 hours ago

    Melbourne, Victoria, Australia Appsierra Group Full time

    The Desktop Network EUC IT Support provides technical support and assistance to users with desktop and network issues within an enterprise environment.The primary objective is to ensure seamless functionality of desktop devices and network connectivity, providing a reliable and productive workspace for users.2.Key Responsibilities:Troubleshooting and...

  • Desktop Network Euc It Support Specialist

    19 hours ago

    Melbourne, Victoria, Australia Appsierra Group Full time

    The Desktop Network EUC IT Support provides technical support and assistance to users with desktop and network issues within an enterprise environment.The primary objective is to ensure seamless functionality of desktop devices and network connectivity, providing a reliable and productive workspace for users.2.Key Responsibilities:Troubleshooting and...