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Customer Service Team Leader

2 weeks ago

Logan City, Australia Austcorp Executive Full time

Family owned and operated building products manufacturer
- Lead and inspire a team of 8 Customer Service Representatives
- Logan location - Monday - Friday - Full time

Are you a dynamic leader with a passion for providing exceptional customer service? Do you have experience managing teams and driving results within a trade based environment? If so, we have an exciting opportunity for you to join our clients team.

**Responsibilities**:

- Lead and inspire a team of 8 Customer Service Representatives.
- Provide guidance, support, and training to team members.
- Monitor performance and implement improvement strategies.
- Handle escalated customer inquiries or complaints.
- Collaborate with cross-functional teams for customer needs.
- Develop and implement service strategies and procedures.
- Maintain accurate records for analysis and reporting.
- Stay updated on industry trends and customer expectations.

**Requirements**:

- Proven leadership experience in customer service.
- Excellent communication and problem-solving skills.
- Ability to prioritize tasks and work in a fast-paced environment.
- Proficiency in customer service software and CRM systems.
- Knowledge of building supplies industry (desirable).
- Flexibility to work occasional evenings or weekends.

**What's on offer**:

- Full time perm role with a growing company
- Development and progression on offer
- Monday - Friday role, 8:30am - 5pm with flexibility to move into morning shift
- Supportive general manager & national team