Customer Experience Officer

**Work type**:Continuing
- Full time
- Continuing
- Bundoora Campus
- Work with inspiring people who are driven to make a difference

**About the position**

La Trobe Sport is a university department with the strategic goal of developing La Trobe University into the University of choice for Sport in Australia.

Duties for this position may include but are not limited to:

- Work with the Business Development Manager to implement business improvements, including processes, policies and procedures, for the operation of sport infrastructure and services including facility bookings, financial tasks, member services, front of house support and staffing.
- Work with the Business Development Manager to promote and drive engagement in sport and recreation activities on campus, and specifically to drive utilisation of sport infrastructure.
- Deliver a variety of service support mechanisms (e.g. casual staff training, facility programming, system modifications) to maximise service quality, efficiency and continuity.
- Supervise the day-to-day operation of sporting infrastructure, including setting priorities, meeting service standards and assisting with the monitoring or review of systems.
- Conduct analysis presents results and put forward recommendations through the provision of briefings, end of month financial reports, presentations or written reports, to facilitate the interpretation of specific issues/problems to support decision making.
- Contribute to larger La Trobe Sport initiatives as part of a project team, to support the achievement of project objectives.
- Maintain positive relationships with key sport facility user groups and to increase occupancy.

**Skills and Experience**

To be considered for this position, you will have:

- Relevant undergraduate qualifications in sport management or related fields; or an equivalent combination of relevant experience and education/training.
- Demonstrated knowledge and understanding of the work practices, processes and procedures relevant to the role, particularly front of house coordination, relevant POS knowledge and financial process.
- Demonstrated facility/program sales experience, facility booking and member services within the sport and/or tertiary industry.
- Excellent interpersonal and communication skills and a proven track record in maintaining stakeholder relationships, particularly within the local council or education sector.
- Well-developed organisational and time management skills, including managing multiple demands, meeting tight deadlines, and the ability to work independently with mínimal supervision.
- Please refer to the Position Description for other duties, skills and experience required for this position._

**_ Welcome to Bundoora campus - Please click on the video link below: _**

**Benefits**:

- **17% employer contributed superannuation**:

- **On site child care facilities**:

- **Flexible work arrangements**:

- **Discounts for staff and their family members to study a range of La Trobe courses**

**How to apply**

Closing date: By 11:55pm, Sunday 2nd February 2025

Position Enquiries: Nick Lambert, Senior Manager Sport Infrastructure & Operations

Recruitment Enquiries: Lisa White, Talent Acquisition Consultant
- **A Cover letter outlining your suitability for the role, based on the Position Description,**:

- **An up to date resume and**:

- **A separate document addressing each of the 5 bullet points listed under ‘Skills and Experience” required for the position’, in this advertisement.**

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**Aboriginal and Torres Strait Islander Applicants**

**_ All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement_**.