Customer Officer

12 hours ago

Bundoora, Australia Help at Hand Support Services Full time

**Help at Hand Support Services ‘HAHS’** is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants.

**The role**:
The Customer Officer will be responsible for the liaising with HAHS participants, referral partners and support staff to ensure the smooth running of support services provided by HAHS.

You will play a key role in creating a welcoming and seamless experience for both new and existing clients. You will manage incoming referrals, coordinate intake processes, assist with allocating support staff, and ensure that each participant’s care plan is actioned and delivered to a high standard. This is a varied and rewarding role that combines customer service, scheduling, and administrative support within a people-focused organisation.
Responsibilities include, but are not limited to:

- Manage and process intake referrals with efficiency and empathy
- Onboard new participants and support workers, including induction coordination
- Build strong, ongoing relationships with participants and their families
- Assist the Care Manager with client feedback and complaint resolution
- Maintain accurate and up-to-date client records in our system
- Assist with onboarding of new and returning participants.
- Develop and maintain effective relationships with participants and support workers
- Attend networking events, expos and local events to promote the HAHS Brand.

**About YOU**:
To be successful in this role you will demonstrate
- Loyalty to the business and its clients and staff
- Common sense to think on your feet
- Learn quickly and positive attitude
- Attention to detail
- Diligent and conscientious
- Strong worth ethic
- Driver to succeed and grow
- Respect our staff and clients
- Work autonomously and push yourself to deliver experience supports to participants.

**You will also possess**:

- Previous experience in a customer service or care coordination role (NDIS or aged care experience preferred)
- Experience coordinating and allocating support services to people within their homes and community
- Experience with rostering using a digital rostering software (Ideal)
- Exceptional customer service skills coupled with patience and commitment
- Able to build and maintain rapport with stakeholders/referral partners
- High level of computer literacy with experience using IT
- Qualifications in disability, aged care, human services, social science or similar will be advantageous
- Unrestricted working rights in Australia
- The willingness to secure a Working with Children Check if required
- Must have own car and full license

**Desirable**:

- Qualifications in disability, community services, social science, or similar
- Allied health or nursing background
- Experience with NDIS service delivery or care coordination

**The rewards**:
If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of.
Working for us will put you in a strong position with your career, with opportunities for growth and development.

Pay: $50,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Customer Service Officer

    12 hours ago

    Bundoora, Australia BallyCara Limited Full time

    **Introduction**: BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we...

  • Customer Service Officer

    2 weeks ago

    Bundoora, Australia BallyCara Limited Full time

    **Introduction**: BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we...

  • Customer Care Collections Officer

    1 week ago

    Bundoora, Victoria, Australia Money3 Full time $60,000 - $80,000 per year

    Money3 Corporation Ltd is a fast growing, innovative financial services company specialising in the provision of automotive finance for new and used vehicles as well as personal loans for a variety of needs.  We're specialists in getting our clients into the cars they need and making sure they enjoy the ride.  We provide flexible finance options and...

  • Customer Service Officer

    4 days ago

    Bundoora, Australia BallyCara Limited Full time

    **Introduction**: BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we...

  • Scheduling/ Rostering Officer

    7 days ago

    Bundoora, Australia BallyCara Limited Full time

    **Introduction**: BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we...

  • Customer Service Support

    12 hours ago

    Bundoora, Australia Baptcare Full time

    Bundoora Permanent Full-time About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a Not for Profit, purpose driven...

  • Customer Account Coordinator

    4 days ago

    Bundoora, Australia La Trobe University Full time

    **Work type**:Continuing - **Full time**: - **La Trobe Bundoora Campus Location**: - **Continuing position**: - **HEO5** **About the position** The role of the Customer Account Coordinator involves managing project and account delivery for new business opportunities generated by the team, ensuring our valued customers keep coming back. You will oversee...

  • Customer Service Support

    7 days ago

    Bundoora, Australia Baptcare Full time

    Customer Service Support Bundoora Permanent Full-time About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a Not for...

  • Administration & Office Support

    7 days ago

    Bundoora, Australia Australia fair Migration Services Full time

    **Administration & Office Support** **Full time** We are a migration business operating in Australia from last 14 years. We are experiencing rapid growth and we are seeking a Migration Admin & office support who can add value to our team. This is a rewarding job role that can lead to career progression within Australia. The role will require the successful...

  • Technical Officer

    7 days ago

    Bundoora, Australia La Trobe University Full time

    **Work type**:Continuing - **Full time, Continuing Opportunity**: - **Based** at La Trobe University’s** **Melbourne (Bundoora) campus**: - **Higher Education Officer (HEO) 5**: - **Work with inspiring people who are driven to make a difference** **About the position** As a key contributor to the Nursing & Midwifery teaching program, you will play an...