Customer Service Officer

4 days ago

Bundoora, Australia BallyCara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA® (Happiness) ethos and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Accrue a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our Lifeworks EAP and wellbeing portal

**Description**:
An exciting career opportunity exists for an energetic, self-motivated, and highly organised team member to join our Support at Home Team located in Bundoora.

Reporting to the Customer Service Team Leader, this role is to roster staff with our valued clients to provide at-home services.

The Customer Service Officer has a key role in providing a warm and positive experience for our staff and clients. We aim to meet agreed timeframes, in line with the organisations SONA (Happiness) ethos, and Ballycara’s Mission,Vision and Values.

**Skills and Experiences**:
**To be successful in this role, you will have**:

- Previous experience using rostering systems, preferably in a Home Care environment.
- Qualification in Human Services or Administration fields would be an advantage
- Previous experience in Aged Care desirable
- A skilled communicator both written and verbal
- Demonstrated customer service experience (preferably telephone-based)
- Proven skills in time management, multi-tasking and prioritising, whilst working effectively in a multi-faceted team.
- Intermediate administration skills and computer literacy
- Kind, positive and compassionate
- Demonstrates initiative
- Be willing to obtain a National Police Certificate through BallyCara

How to apply

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