Solution Manager

Company Description

**Let’s create a more sociable future together**

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you

**Job Description**:

- **
Be uniquely you, come as you are**:

- **Bring your passion and feel the energy**:

- **10 months Fixed term contract (Mat Cover)**:

- ** Flexible / Hybrid role**

The Solution Manager reports to GSM Commerce and Customer Experience. The role is responsible for alignment, and roadmaps fit to business strategy of the relevant platform & related systems.

The role carries alignment of the core Hotels, Jimmy, Langton & Pinnacle technology in the Commerce/Customer Experience space and how it supports all retail customer journeys and interactions, working in partnership with our business product owners. The role is responsible for the technical product strategy/lifecycle and working alongside the Product Leads, Group Product Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy.

With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class digital experience to our Customers.

**It's a 10-month Fixed-term Contract position (Mat Cover)**

Sound good? Read on.

Here is a taster of what you can expect in this role:

- Support overall technology roadmap, for domain, in partnership with the Business and Technology Leads.
- Working in partnership with Enterprise Architecture and guide technical decisions that support the business strategy
- Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
- Understand, research and follow technical trends in the industry and in general able to assess emerging products in the Commerce/Customer Experience space and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
- Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
- Support GSM on Total Cost of Ownership (TCO) of Offers Platform and capabilities and highlight opportunities
- SUpport GSM in annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain.
- Partner with the Product Managers (EDX), Solution Managers (IT) and Endeavour Brands (Pinnacle, ALH, Jimmy, Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
- Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
- Provide technical (alongside GSM/EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilized across squads or impact end-to-end customer outcomes.
- Play a key role in the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystem
- Partner with other Solution managers to ensure the end-to-end technology stack meets the business strategy and provide input into Squad plans
- Support Development of metrics and KPIs for performance measurement relating to the domain, Document and report on performance
- Partner Operations team to ensure they are visibility of business strategy and demand.
- Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to Sprint deliverables, Negotiate commercial terms and charges

**Desired**:

- Experience in the Retail domain
- An enthusiastic and positive leader with a self-directed and self-motivated attitude
- Ability to think strategically, understand business dynamics, and manage large amounts of data.
- Excellent verbal and written communication and influencing skills
- Comfortable delivering outcomes without the need to manage or direct the work themselves
- Excellent collaboration skills with an ability to see the bigger picture and past problems to solutions.
- Able to work in a fast-paced environment

**Qualifications**:
Now let’s talk about you:

- Minimum 5 + years of IT experience.
- Business Transformation Experience.
- Technology expe