Customer Success Administrator

Job Description
This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia.
**The Gig**
We are looking for a Customer Success Administrator to join our Customer Success team whose mission is to proactively maintain relationships with our customers. Reporting into the VP of Customer and Sales, the purpose of this job is to support both our Enterprise & SME Customer Success teams with day to day Salesforce, Zendesk and reporting administration.

**Responsibilities**:

- Supporting all Customer Success Managers from Enterprise & SME teams with day to day Salesforce, Zendesk and reporting administration.
- Working with the Enterprise Sales team to support presale administrative preparations
- Salesforce administration, bulk updates & supporting our Centralised Operations team.
- Assisting with the onboarding of new staff members to the team and the provision of ongoing training
- Performing reporting administration including collating practice reports as required
- Providing Zendesk administration including triaging tickets and actioning tickets on an adhoc basis
- Assisting Enterprise Customer Support Managers and the Support team with new customer onboarding

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About You*
You are smart, strong and passionate and always lead with head and heart. You are balanced; knowing how to have fun but how to focus and get sh*t done. You speak openly, candidly and authentically to challenge yourself and others. You’re impact and results driven, with a ‘done is better than perfect’ attitude. You are a creative problem-solver, always seeking to find unique and valuable solutions. You are resilient and flourish in rapidly-changing agile environments.
**Experience you’ll bring**:

- Experience in a mid to upper-level administrative role
- Experience and capabilities in a mid to upper-level customer service role (Experience handling enterprise account preferable, but not essential)
- Salesforce proficient
- MS Office proficient, specifically comfortable with Excel and Powerpoint.
- SQL database experience (Preferred but not required)

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Additional Information*
The perks behind the work
HealthEngine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You’ll be able to do work that is innovative, meaningful and has an immediate impact Learning and challenges aside, we also offer:

- Freedom and flexibility to work the way you want, including work from home
- Fully stocked kitchen with coffee on tap
- Regular social and team-bonding events and play spaces on-site
- Salary sacrifice and salary packaging options
- Workplace wellness program

**Diversity and inclusion**
HealthEngine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.
**A bit more about us**
HealthEngine is a purpose-led business that exists to transform humanity’s health, one care experience at a time. As the leading consumer healthcare platform, we’re creating a better patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients’ experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.

Additional Information
All your information will be kept confidential according to EEO guidelines.