Client Success Administrator

2 days ago

Perth, Western Australia Constructive Software Full time $60,000 - $90,000 per year

About the Role:

Are you a driven and enthusiastic individual looking to build a rewarding career at the intersection of Construction and Technology? We're looking for an organised and motivated person to join our team as a Client Success Administrator.

This is an exciting opportunity for someone eager to start or grow their career in either the Construction or Software industries. You'll play a key role in supporting our builder clients—acting as the bridge between them and our technical support team—to ensure seamless communication and great outcomes.

While prior residential building experience is highly regarded, what matters most is your proactive attitude, attention to detail, and passion for helping others succeed in a fast-paced, innovative environment.

About us:

Constructive Software is a leading provider of innovative software solutions for Residential Builders Australia wide. Our mission is to empower our clients with technology that drives efficiency, productivity, and growth. With a talented and dedicated team, we are committed to delivering exceptional customer service and tailored solutions that meet the unique needs of each of our clients.

What we are looking for:

  • Proven experience in a client-facing role, preferably from a Residential Building company.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • An avid user and lover of Constructive Software in your prior roles is an added bonus

What you'll be doing:

  • Provide Level 1 Support: Resolve client issues through the support channel and escalate the technical problems as needed.
  • Build Strong Relationships: Develop and maintain strong relationships with Builders to ensure their satisfaction and success.
  • Collaborate with Teams: Work with internal teams to resolve client issues and provide tailored solutions.
  • Client Success Strategies: Assist in the development and implementation of client success strategies and initiatives.
  • Maintain Client Records: Keep accurate and up-to-date client records and documentation.
  • Create Self-Help Materials: Contribute to the creation of solution articles and other self-help materials.
  • Advocate for Clients: Represent Builder' interests to internal stakeholders.
  • Support the CX Team: Assist with various administrative tasks and projects.
  • Manage Item Library: Oversee the management of the item library, ensuring all items are accurately represented and reviewed in a timely manner.

What we offer:

At Constructive Software, we are passionate about creating an engaging and supportive work environment for our team. In addition to a competitive salary, you'll enjoy access to a range of employee benefits, including:

  • Flexible Work Arrangements: Option to work hybrid after a 6-month training period.
  • Professional Development: Opportunities for training and growth.
  • Social Events: Team-building activities and social events.
  • On-Site Amenities: Free gym and pool access.
  • Annual Bonus Scheme: Rewarding your hard work and dedication.

Join us and be a part of a team that values your expertise and supports your professional growth. Apply now and take the next step in your career with Constructive Software

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