Client Success Administrator

3 days ago

Perth, Western Australia Constructive Software Full time $60,000 - $90,000 per year

About the Role:

Are you a driven and enthusiastic individual looking to build a rewarding career at the intersection of Construction and Technology? We're looking for an organised and motivated person to join our team as a Client Success Administrator.

This is an exciting opportunity for someone eager to start or grow their career in either the Construction or Software industries. You'll play a key role in supporting our builder clients—acting as the bridge between them and our technical support team—to ensure seamless communication and great outcomes.

While prior residential building experience is highly regarded, what matters most is your proactive attitude, attention to detail, and passion for helping others succeed in a fast-paced, innovative environment.

About us:

Constructive Software is a leading provider of innovative software solutions for Residential Builders Australia wide. Our mission is to empower our clients with technology that drives efficiency, productivity, and growth. With a talented and dedicated team, we are committed to delivering exceptional customer service and tailored solutions that meet the unique needs of each of our clients.

What we are looking for:

  • Proven experience in a client-facing role, preferably from a Residential Building company.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • An avid user and lover of Constructive Software in your prior roles is an added bonus

What you'll be doing:

  • Provide Level 1 Support: Resolve client issues through the support channel and escalate the technical problems as needed.
  • Build Strong Relationships: Develop and maintain strong relationships with Builders to ensure their satisfaction and success.
  • Collaborate with Teams: Work with internal teams to resolve client issues and provide tailored solutions.
  • Client Success Strategies: Assist in the development and implementation of client success strategies and initiatives.
  • Maintain Client Records: Keep accurate and up-to-date client records and documentation.
  • Create Self-Help Materials: Contribute to the creation of solution articles and other self-help materials.
  • Advocate for Clients: Represent Builder' interests to internal stakeholders.
  • Support the CX Team: Assist with various administrative tasks and projects.
  • Manage Item Library: Oversee the management of the item library, ensuring all items are accurately represented and reviewed in a timely manner.

What we offer:

At Constructive Software, we are passionate about creating an engaging and supportive work environment for our team. In addition to a competitive salary, you'll enjoy access to a range of employee benefits, including:

  • Flexible Work Arrangements: Option to work hybrid after a 6-month training period.
  • Professional Development: Opportunities for training and growth.
  • Social Events: Team-building activities and social events.
  • On-Site Amenities: Free gym and pool access.
  • Annual Bonus Scheme: Rewarding your hard work and dedication.

Join us and be a part of a team that values your expertise and supports your professional growth. Apply now and take the next step in your career with Constructive Software

  • Client Services Administrator

    2 weeks ago

    Perth, Western Australia LG Accounting Solutions Full time $60,000 - $80,000 per year

    Client Services AdministratorLG Accounting SolutionsAre you ready to take the next step in your career with a professional firm that values fresh thinking, teamwork, and genuine support? At LG Accounting Solutions, we're seeking a Client Services Administrator to work closely with our accounting team and play a key role in supporting our clients and...

  • Client Administrator

    5 days ago

    Perth, Western Australia THE HOMESMITH GROUP PTY LTD Full time $60,000 - $80,000 per year

    Client AdministratorThe Homesmith GroupBe part of a dynamic residential building company with excellent experience, support and training. Flexible work conditions may be available for the right applicant.The Homesmith Group are a small company using the best available end to end construction software ensuring all information is available to all users - from...

  • Client Service Administrator

    2 weeks ago

    Perth, Western Australia Accountants Full time $104,000 - $130,878 per year

    Client Service Administrator - Client Service Co-ordinatorAbout the business and the roleHolden Accountants, we are a small Chartered Accounting and advisory practice located in Osborne Park. We have clients across a wide range of industries and offer a range of services to our clients including accounting, tax return preparation, bookkeeping, SMSF and...

  • Client Service Administrator

    5 days ago

    Perth, Western Australia Byfields Business Advisers Full time $60,000 - $90,000 per year

    Join a friendly, people-focused company that offers great benefits and the chance to collaborate in a supportive environment while fostering autonomy.About UsFrom our humble beginnings in Northam in the early 1950s, Byfields has grown to six offices across WA, delivering leading Business Advisory and Taxation services to our clients. Here, continuous...

  • Client Service Administrator

    3 days ago

    Perth, Western Australia Quantum Accounting and Advisory Pty Ltd Full time $70,000 - $120,000 per year

    About the roleWe are seeking a dedicated and experienced Client Service Administrator/EA to join the dynamic team at Quantum Accounting and Advisory Pty Ltd. This full-time or part-time role is based in our Osborne Park, WA office and will provide vital administrative and executive support to our respected accountants.What you'll be doingProviding a high...

  • Administration/Client Liaison

    1 week ago

    Perth, Western Australia The trustee for BKB Family Trust Full time $60,000 - $80,000 per year

    About the role We are seeking an experienced Administration/Client Liaison to join our dynamic team at The trustee for BKB Family Trust (Down to Earth Training and Assessing) in Rockingham, WA. In this full-time role, you will be responsible for providing high-quality administrative and client support to ensure the smooth running of our operations.What...

  • Client Service Administrator

    4 weeks ago

    Perth, Western Australia Byfields Business Advisers Full time

    Client Service Administrator | Connect with Clients Who Keep WA GrowingJoin to apply for the Client Service Administrator | Connect with Clients Who Keep WA Growing role at Byfields Business AdvisersClient Service Administrator | Connect with Clients Who Keep WA Growing1 day ago Be among the first 25 applicantsJoin to apply for the Client Service...

  • Client Service Administrator

    4 weeks ago

    Perth, Western Australia Byfields Business Advisers Full time

    Client Service Administrator | Connect with Clients Who Keep WA GrowingJoin to apply for the Client Service Administrator | Connect with Clients Who Keep WA Growing role at Byfields Business AdvisersClient Service Administrator | Connect with Clients Who Keep WA Growing1 day ago Be among the first 25 applicantsJoin to apply for the Client Service...

  • Client Service Administrator

    1 week ago

    Perth, Western Australia Byfields Business Advisers Full time $60,000 - $80,000 per year

    Join a friendly, people-focused company that offers great benefits and the chance to collaborate in a supportive environment while fostering strong and long-lasting relationships .About UsFrom our humble beginnings in Northam in the early 1950s, Byfields has grown to six offices across WA, delivering leading Business Advisory and Taxation services to our...

  • Client Service Administrator

    4 weeks ago

    Perth, Western Australia Holden Accountants Full time

    OverviewClient Service Administrator - Client Service Co-ordinator role at Holden Accountants. The successful applicant will demonstrate integrity, honesty and ethics; be client-oriented with a desire to exceed client expectations and provide exceptional service; deliver services in a professional manner with personality, flair and friendliness; have a keen...