Customer Success Representative

Customer Success Representative
Weir Motion Metrics
Perth, Australia

Hybrid

Purpose of Role:
As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong relationships with the customer base by consistently delivering and demonstrating value through Weir Motion Metrics’ offerings. As part of this role, you will be engaged with delivering value to our customers around the world, which will include travelling occasionally to meet them in-person.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Establish and nurture strong relationships with our customers to understand their needs and goals.
- Act as a product and process improvement expert, focused on leveraging Motion Metrics offerings and industry knowledge into success for our customers.
- Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.
- Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.
- Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
- Curate customer feedback to identify trends, areas for improvement, and business expansion opportunities.
- Travel to client sites when required.
- Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Mining operational experience inside the mine-to-mill chain, including but not limited to drill & blast, load & haul, and fixed plant operations.
- Post-secondary education in mining, business, engineering, technology, or equivalent.
- Experience in a customer-facing role, preferably in customer success, account management, or customer support.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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