Indigenous Community Program Manager

The Five Bridges Community Programs Manager (CPM) role represents Five Bridges externally and manages/auspices services internally. The CPM has responsibility and accountability for successfully delivering the Community Programs within Five Bridges. In addition to the delivering the project activities, deliverables and outcomes in accordance with the Service Agreements, the CPM will serve as a hub and provider supervision and management to Five Bridges team members working within the following programs:

- Maroochydore Murri Court & Maroochydore Community Justice Group
- Brisbane Murri Court & Brisbane Murri Elders Community Justice Group
- Ipswich Murri Court & Ipswich Community Justice Group
- Murri Sisters Mobile Support Service
- Five Bridges Indigenous Alcohol Support Program
- Residential Project

The CPM will coordinate with team members the CJG's across the above programs to ensure that these services are aligning to the KPI's and Deliverables descripted in their Service Agreements and Funding Schedules.

The CPM will supervise team members and provide assistance across the Brisbane, Ipswich, Beenleigh and Sunshine Coast areas. Regular travel will be required to complete site visits, meet with team members and other important stakeholders.

**Knowledge & Experience**:

- Identify as Aboriginal and/or Torres Strait Islander
- Open C Class Drivers License
- Working with Children Blue Card
- Sound interpersonal and communication skills both written and verbal in public settings include demonstrated ability to communicate effectively with Aboriginal and Torres Strait Islander people
- Qualifications and relevant experience in community services
- Sound knowledge or the ability to rapidly acquire sound knowledge of the operations of the Murri Court
- Sound knowledge of community DV issues or the ability ro rapidly acquire
- Sound Knowledge of Alcohol and Substance use issues or the ability to rapidly acquire
- Demonstrated ability to effectively perform duties in an organisation, achieving goals and meeting deadlines
- Sound knowledge of computer technology systems and programs to assist with managing tasks and developing reports

**Responsibilities & Accountabilities of the position**:
The CPM will be responsible for:
**Community Engagement**
- Creatively and proactively work with the Community Justice Groups (CJG)
- Attend quarterly meetings with CJG and proved quarterly financial report and acquittals
- Liaise with Funding Bodies (DJAG & DOCs)
- Communicate issues, opportunities, and insights to the JPC company at large
- Participate in professional networking with other services
- Identify and engage advocates
- Project Management
- Deliver and support programs within the funding requirements and within designated timeframes
- Develop and maintain service funding body expectations
- Manage stakeholder's expectations
- Manage risks
- Implement and manage changes and interventions
- Constantly monitor and report on progress of the services to Five Bridges Board each quarter
- Provide quarterly report to Five Board
- Identification and procurement of resources
- Provide quality assurance
- Ensure all governance, quality and compliance requirements are met and upheld across all project sites including HSQF and other auditing specifications

**Staffing**
- Manage and provide support for all Volunteers
- Manage staff performance
- Responsible for the coordination, implementation, execution, control of service delivery by staff
- Monitor staff and their personal and annual leave.
- Provide annual performance appraisals on staff
- Provide direction and support to staff
- Track and meet all serviced milestones working with staff
- Manage and facilitate project/staff meetings
- Assist with recruitment, interview and onboarding of new Community Program team members

**Financial**
- Sign off on Volunteer pays each fortnight
- Sign off on Mastercard / Petty Cash top ups
- Ensure quarterly reports are finalised and submitted by due date
- Ensure Accounts is advised of Quarterly Financial Acquittal reports due to DJAG by due date
- Ensure Accounts is advised of Annual Audit report for programs and the end of each year
- Work with Office Manager to maintain assets and further administrative needs
- Work with Financial Controller to ensure budgets are maintained
- Manage each services budget
- Ensure all contractual requirements are met

**Other**
- Comply with the requirements of workplace health and safety, equal employment opportunity, anti-discrimination practices and code of conduct
- Comply with all relevant legislation, regulations and professional standards and company policies and procedures
- Other duties and responsibilities as determined and requested by the CEO and/or Directors.

Five Bridges supports the adoption and implementation of the:

- Human Services Quality Framework Standards
- Practice Standards for Working with Women Affected by Domestic and Family Violence
- The QATSICPP Practice Standards a