Out of Hours Operations

6 days ago

Canberra, Australia National Library of Australia Full time

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**APS 4 - Senior Library Officer, Out of Hours Operations**:

- Opportunity to work at one of Australia's leading cultural institutions
- Support the delivery of customer-focused library services during evenings and weekends
- Help connect with communities and connect communities with their national collections

The National Library of Australia is seeking to fill the integral role of Senior Library Officer, Out of Hours Operations (APS4) in the Reader Services Section in Engagement Branch.

Join our team as a dedicated Senior Library Officer specializing in out-of-hours operations. In this exciting role, you'll be integral to ensuring efficient service delivery across our Reading Rooms and our Ask a Librarian phone service during evenings and weekends.

As a valued member of our team, you'll be at the forefront of delivering customer-centric reference services within our Library's reading rooms. Your duties will include addressing inquiries both onsite and through our online and phone reference channels, as well as assisting users in navigating Library equipment, systems, and services.

You'll have the opportunity to foster relationships both within and outside the organization, bring forth innovative ideas, and actively contribute to implementing service enhancements and workplace advancements. In this role, focused on client service, you'll extend your support to our reference services in the Reading Rooms, as well as through online and phone channels.

Success in this position requires qualifications or equivalent experience in Information Management, Arts, Humanities, Social Sciences, or related fields. Join us and be part of a dynamic team dedicated to connecting with communities.

This role includes regular evening and weekend work undertaken during the Library’s advertised reading room opening hours.

An 18-month merit pool may be established from this recruitment activity which may be used to fill similar vacancies at the Library.

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