Out of Hours Operations

4 days ago

Canberra, Australia National Library of Australia Full time

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**APS 5 - Coordinator, Out of Hours Operations**:

- Opportunity to work at one of Australia's leading cultural institutions
- Oversee a team of after-hours staff to ensure customer-focussed service delivery during weekends.
- Help connect with communities and connect communities with their national collections.

The National Library of Australia is seeking to fill the integral role of Coordinator, Out of Hours Operations (APS5) in the Reader Services Section in Engagement Branch.

Join our after-hours team as a dedicated Coordinator specializing in out-of-hours operations. In this pivotal role, you'll be instrumental in optimizing service delivery within the Library's reading rooms and the Ask a Librarian service.

As the committed Coordinator, you'll take charge of overseeing the National Library reading rooms, clients, and staff on Sundays. Leading a team focused on delivering customer-centric reference services, you'll tackle inquiries both onsite and through online and phone channels, while also aiding users in navigating Library resources.

In addition to supervisory responsibilities and providing essential training, you'll collaborate closely with stakeholders, including Library Security, to ensure the safety and security of all involved.
Your role will be dynamic and fulfilling as you coordinate out-of-hours operations and engage with a diverse range of internal and external stakeholders. As a key member of our high-performing team, you'll manage workflows and continuously seek ways to enhance processes.

To excel in this position, a background in Information Management, Arts, Humanities, or Social Sciences is essential. Join us and be part of a team dedicated to excellence in service delivery and continuous improvement.

An 18-month merit pool may be established from this recruitment activity which may be used to fill similar vacancies at the Library.

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