Head of Customer Services Melbourne

1 week ago

Melbourne, Australia Contour Personnel Pty Ltd Full time

Melbourne location
- Permanent / Full Time
- Great and supportive team environment

Contour Personnel are a leading HR and executive search agency based in Australia and we are partnering with a leader in the latest beauty, skin care and personal care trends to secure
**Head of Customer Services **for them. Our client have wide offerings from product formulation to branding and packaging to navigating complex retailer and distribution relationships and launching product into the market.

As the Head of Customer Service will oversee and assist customer service employees across

all global locations in the performance of their job duties. This will include but won’t be limited to responding to customer inquiries and resolving issues or complaints, resolving escalated customer service issues and complaints and supervise, manage and train customer service

representatives.

**Your Responsibilities**:

- Manages a global team of customer service representatives and ensures they comply with company guidelines particularly related to quality of service
- Recruitment and training new employees in the customer service policies, procedures, and best practices
- Organizing and overseeing the global schedules and work of assigned staff
- Conducting performance evaluations that are timely and constructive
- Monitoring or reviews calls or other correspondence between representatives and customers
- Collecting data and prepares reports on customer complaints and inquiries
- Running monthly reporting summarizing the assigned customer service team’s performance
- Preparing knowledge-based documents such as summaries and responses to frequently asked questions
- Identifying opportunities to update or improve customer service procedures and makes recommendations to the leadership or other appropriate staff
- Assisting with budget preparation for the Customer Service department

**Your Qualifications/Experience**:

- Bachelor’s degree in related discipline with at least 5-7 years of global customer service experience
- Experience with consumer products and/or beauty/cosmetic products highly desired
- Excellent management and supervisory skills
- Excellent verbal and written communication skills
- Fluent in English and Tagalog
- Organized with attention to detail
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour
- Ability to coach and mentor customer service representatives
- Proficient in Google Suite/Google Docs
- Experience in customer service software tracking/data entry
- Oracle NetSuite experience highly preferred

The role is based for the clients office in Melbourne and salary range is $90K-$100K plus superannuation.

Our client is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender, gender identity or expression, or veteran status. They are proud to be an equal opportunity workplace.

  • Head Of Customer Services Melbourne

    1 week ago

    Melbourne, Victoria, Australia Contour Personnel Pty Ltd Full time

    Melbourne location- Permanent / Full Time- Great and supportive team environmentContour Personnel are a leading HR and executive search agency based in Australia and we are partnering with a leader in the latest beauty, skin care and personal care trends to secure**Head of Customer Services **for them. Our client have wide offerings from product formulation...

  • Customer Service Advisor

    2 days ago

    Melbourne, Australia Bank of Melbourne Full time

    **Permanent, full-time role available at Bank of Melbourne’s branch in the heart of Melbourne’s CBD!**: - **Be a part of a culture that cares for our customers, our community, and YOU**: - **Excellent career future pathway opportunities - your future starts HERE**: - **Bring your best-self to connect with customers from all walks of life!** As...

  • Head of Investigations

    3 days ago

    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL14420) **Head of Investigations** CROWN MELBOURNE | FULL TIME The Head of Investigations is a leadership position within the Security Investigations Unit, reporting to the Group Executive General Manager Security. This role manages a multi discipline team responsible for undertaking investigations into serious policy breaches, criminal...

  • Manager Customer Service

    1 week ago

    Melbourne, Victoria, Australia Melbourne Water Full time

    **Job Number**:979529**Work type**:Permanent Full Time**Location**:Melbourne - Docklands**Categories**:Management, Other, StrategyWho we areIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap,...

  • Head of Stakeholder Engagement and Partnership

    5 days ago

    Melbourne, Australia City of Melbourne Full time

    **Vacancy Details**: - Position: - Organisation Unit: - Location: - Tenure: - Closing: - Synopsis: - **Join a progressive and forward-thinking organisation.**: - **Executive opportunity**: - **This is a permanent full-time opportunity based in one of our Melbourne CBD offices.** **About City of Melbourne** Situated on the traditional lands of the...

  • Head Of Customer Services

    7 days ago

    Melbourne, Victoria, Australia Iveco Full time

    Get AI-powered advice on this job and more exclusive features.IVECO is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defense vehicles and off-road vehicles for construction and mining work.With more than 200 employees in ANZ - IVECO is a multinational leader delivering...

  • Head Of Stakeholder Engagement And Partnership

    4 days ago

    Melbourne, Victoria, Australia City Of Melbourne Full time

    **Vacancy Details**:- Position:- Organisation Unit:- Location:- Tenure:- Closing:- Synopsis:- **Join a progressive and forward-thinking organisation.**:- **Executive opportunity**:- **This is a permanent full-time opportunity based in one of our Melbourne CBD offices.****About City of Melbourne**Situated on the traditional lands of the Bunurong Boon Wurrung...

  • Interim Head of Service

    1 week ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Medical Reference: 67470 **The Role** - The Royal Melbourne is one of Victoria’s largest hospitals providing a comprehensive range of health services including acute, sub-acute, general, and specialist...

  • Head Sommelier- Melbourne

    4 days ago

    Melbourne, Victoria, Australia Rockpool Bar & Grill Full time

    Leadership Role l 25% Food & Beverage Discount l Weekly Payroll- Access to Courses & Upskilling Programs via a Learning Management System- Fitness First & GoodLife Membership Discounts l Mental Health ProgramsBy joining the **Rockpool Bar and Grill Melbourne** team, you will be a part of one of the country's leading restaurant groups, Hunter Street...

  • Melbourne Connect Concierge

    2 weeks ago

    Melbourne, Victoria, Australia University of Melbourne Full time

    Join to apply for the Melbourne Connect Concierge role at University of Melbourne1 day ago Be among the first 25 applicantsJoin to apply for the Melbourne Connect Concierge role at University of MelbourneGet AI-powered advice on this job and more exclusive features.Role type: Full-time; ContinuingDepartment: Research, Innovation and CommercialisationSalary:...