State Customer Service Advisor

**Permanent, full-time opportunity available at our 360 Bourke St branch**:

- **Play a significant role in the future of Bank of Melbourne**:

- **Excellent future career pathway opportunities**:

- **Support our customers in the moments that matter most**:

- **Get things happening for our customers - and your career**

As Victoria’s local bank, we’re looking for true locals who understand and are excited to support Victoria’s communities, people and businesses. So, if you’re keen to help make Victoria one of the most prosperous places in Australia, then Bank of Melbourne could be the place to build your career. **We have a superb opportunity for a State Customer Service Advisor to join us at our Pavilion 360 Bourke St branch**

As a State **Customer Service Advisor **, you will play a crucial role in the retention and continued relationship with our existing Bank of Melbourne customers. We believe we can help all customers make the most of their money, and this role will see you do exactly that. You will assist customers with their everyday banking and ask the right questions to uncover future needs. A typical day will be split across connecting with customers virtually, over the phone and in-person.

This is a new and exciting role as part of a new and exciting team, with forecast to grow over time, dedicated to supporting Bank of Melbourne customers as part of our new strategy.

**How will I help?**
- Educate customers on banking products, services, and features
- Support customers in navigating digital channels, virtual banking services, and in-branch resources
- Identify opportunities for referring customers to other departments (Lending, Virtual, Business, Wealth etc)

**The hours**

This is a full-time, permanent opportunity based out of our **Pavilion 360 Bourke St branch.**

**What will I need to succeed?**
- **Customer Service and Sales Experience**: ideally gained in a Contact / Call Centre or customer-facing environment
- **Personality**:an energetic personality coupled with a genuine passion for helping people
- **Resilience**:the ability to remain calm and composed while managing challenging situations or difficult customers
- **Adaptability**:a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Bank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What is it like to work here?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?**
- **Brand new role created as part of our Bank of Melbourne’s branch network**:

- **Permanent, full-time opportunity available at our 360 Bourke St branch**:

- **Play a significant role in the future of Bank of Melbourne**:

- **Excellent future career pathway opportunities**:

- **Support our customers in the moments that matter most**:

- **Get things happening for our customers - and your career**

As Victoria’s local bank, we’re looking for true locals who understand and are excited to support Victoria’s communities, people and businesses. So, if you’re keen to help make Victoria one of the most prosperous places in Australia, then Bank of Melbourne could be the place to build your career. **We have a superb opportunity for a State Customer Service Advisor to join us at our Pavilion