Customer Service Advisor

**Permanent, full-time role available at Bank of Melbourne’s branch in the heart of Melbourne’s CBD**:

- **Be a part of a culture that cares for our customers, our community, and YOU**:

- **Excellent career future pathway opportunities - your future starts HERE**:

- **Bring your best-self to connect with customers from all walks of life**

As Melbourne’s local bank, our team at Bank of Melbourne works to find the way forward. We want to see your ambition - modest, medium or sky-high - become a reality. We do this through our dedication to customer service, by being small enough to get to know you so we can plan together. **We have a superb opportunity for a Customer Service Advisor to join us at our branch at 360 Bourke St in the heart of Melbourne’s CBD**

**The Hours**

This is a branch-based role with **full-time hours across Monday - Friday **. Please note, this role requires **travel to and from our Northcote branch **on occasion.

**What will I need to succeed?**
- **Customer Service Experience**:ideally in a customer-facing role
- **Numerical Skills**:proficiency in handling cash and an ability to complete financial transactions with accuracy
- **Personality**:an energetic personality coupled with a genuine passion for helping people
- **Resilience**:the ability to remain calm and composed while managing challenging situations or difficult customers
- **Team Player**:ability to work effectively with colleagues to support branch goals and deliver outstanding service
- **Adaptability**:a will to learn and adapt to new banking procedures and technologies
- **Sales Experience**: a proven ability to meet and exceed sales targets

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Bank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Bank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What is it like to work here?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?